Contract Coordinator

Renuity•Woburn, MA

About The Position

Contracts Coordinator is responsible for processing window and bath contracts, ensuring accuracy and timely handoff to the production department. This role serves as a key point of contact for both sales and production, facilitating smooth communication and ensuring that all contract details are correct and complete. The Contracts Coordinator will also work closely with the finance and call center teams to resolve any accounting issues and maintain a high level of customer satisfaction. Responsibilities Job functions are not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this position. Duties, responsibilities, and activities may change at any time with or without notice. Basic Functions of this position are:

Requirements

Proven experience in an administrative role
High level of attention to detail
Excellent computer skills, fluent in Microsoft Office 365
Excellent written and oral communication and interpersonal skills.
Strong interpersonal skills to build and maintain collaborative relationships with cross-functional teams.
Patient and positive attitude

Responsibilities

Generates PO numbers for all new projects.
Daily interaction with sales team by following up on missing/corrected paperwork
Processes window and bath contract paperwork digitally; confirms customer signatures, payment validity and products sold correctly.
Creates preliminary measure order form materials for production.
Enters credit card payments in Pay Simple, navigates Pay Simple portal to print receipts to upload into LP payment records.
Enters check details in LP, delivers physical checks to Finance department for depositing.
Maintains incoming check payment tracker
Confirms all financed projects are e-signed by the customer.
Calculates Sales Rep Commission on spreadsheet- enters in LP for payroll.
Calculates Call Center Commission on spreadsheet- enters in LP for payroll.
Calculates predictive labor invoice costs to enter in LP job cost tab.
Attentive to shared contracts email inbox, ensuring all time sensitive requests are addressed immediately
Processes addendums: ensures scope of work, payments and commissions are updated in LP.
Processes cancellations and initiates refunds
Customer Service incoming/outgoing calls re: payment issues and collecting balances when requested.