Contract City Manager, Salt Lake City

Dropoff • Salt Lake City, UT

2d • Hybrid

About The Position

Searching for your next challenge? If so, we are looking for a Contract City Manager, Salt Lake City, based in Salt Lake City, Utah.

The primary focus of the Contract City Manager, Salt Lake City, is to ensure excellence and consistency in local market operations across a number of metropolitan areas within a defined region. This includes continuous recruitment for independent contractor drivers in assigned markets. Contract City Managers assume responsibility for on-time delivery, local market operational expenses, and customer satisfaction. The ideal candidate will have operational management and/or customer service experience. Experience with last-mile logistics and medical services is a plus. This is an entry-level, contract management position.

This position reports to the General Manager.

Requirements

• Proven ability to work independently and make good decisions with minimal direction
• Clear and precise communication skills - both written and verbal
• Strong leadership skills, with an ability to both serve and direct team activities
• Positive interpersonal skills, maintaining a positive attitude while working with individuals in different departments, and in pressured situations
• Strong Analytical skills (you will need to review complex data, draw accurate conclusions, and make business recommendations)
• Strong problem-solving skills, with an ability to react quickly and work well in a dynamic environment

Nice To Haves

• Experience in same-day delivery or healthcare logistics is a plus

Responsibilities

• Ensure proper supply of driver capacity to manage customer delivery demand for assigned markets successfully.
• Recruit, train and provide ongoing supervision of the local market driver fleet.
• Assist with weekly driver payroll to ensure accuracy each week.
• Monitor daily order flow and driver performance to improve market performance.
• Make proactive recommendations to senior leadership to improve the overall market performance.
• Work in partnership with Customer Service and Account Management staff to provide consistent service and react/respond to service escalations on a timely basis.
• Actively work in partnership with Dispatch staff to monitor order flow, delivery assignment, and timely delivery completion by drivers.
• Partner with client success management to optimize the performance of existing accounts.
• Identify and address key improvement areas to assure ongoing client satisfaction.

Benefits

• Stock options (every employee is an owner in the company)
• Competitive Healthcare Plan for you and your dependents
• Flexible vacation policy (work/life balance is important to us!)
• Culture (We are an inclusive team who celebrates our unique talents)
• Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles!)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed