Continuous Vetting (CV) Senior Operations Manager

ASRC Federal•Marion Township, PA

3d•Onsite

About The Position

The primary responsibility of the Continuous Vetting (CV) Senior Operations Manager is for oversight of management level employees to improve quality, timeliness and efficiency throughout the Continuous Vetting process. This position supports the Case Processing Operation Center (CPOC) within our Defense and Intel Operating Group.

Requirements

Bachelor’s Degree or equivalent in education and experience in lieu of a degree
Must have a minimum of 2-3 years of managerial or supervisory experience
Demonstrated Continuous Vetting functional experience
Excellent interpersonal skills and a client-focused demeanor
May be required to perform duties beyond standard business hours.
Effectively communicate with team members both written and verbal.
US Citizenship, due to nature of work performed and contract requirement.
Must pass a government background investigation.
Work will be performed on-site in Iron Mountain, Boyers, PA (remote work may be possible with manager approval).

Nice To Haves

Experience working in the Government services industry is preferred.
Physical activities requiring reaching, bending, kneeling, stooping, lifting, finger dexterity, grasping, feeling repetitive motion, walking and standing.

Responsibilities

Management and oversight of processes associated with all background investigations to ensure timeliness and quality
Effectively monitor and manage costs associated with function of department
Recruiting and selecting staff/resources (includes managers, team leaders, and various other positions)
Design and development of training initiatives and efficiency improvements
Oversight of workload management
Performance management initiatives
Practice good business acumen
Effective negotiating and conflict resolution skills
Strong multi-tasking and organizational skills to handle the diverse functions of the position
Leadership development and succession planning
Quality of processes is satisfactory to meet customer standards
Timeliness is met on all processes
Provide a timely response and resolution to all employee/customer concerns; the ability to identify and resolve conflicts and employee issues in a positive manner
Measurable efficiency gains and process improvements
Management feedback
Timely completion of administrative requirements
Timely completion of special projects
Maintain retention rates in accordance with set goals
Other duties as assigned.