Continuous Listening Program Manager

Pilot Company•Knoxville, TN

47d

About The Position

Pilot is seeking an experienced and innovative Continuous Listening Program Manager to join us to help lead and evolve our programs. This role designs the systems and strategy to ensure our team members have opportunities to make their voices heard, and surface key themes and insights to our leaders to drive feedback-based improvements throughout the organization. In this role, you will be responsible for the successful execution of our enterprise-wide high visibility listening programs and function as a respected subject matter expert (SME) to our internal partners. You will be adept at working with internal stakeholders to understand listening needs, design and author employee surveys, analyze team member feedback, identify trends and patterns, and provide actionable insights and recommendations. You will work with various stakeholders, both within HR and across the organization, to answer critical business questions. Your contributions will inform our broader people strategy and ultimately support team members to do their best work to drive the long-term success of Pilot Company.

Requirements

Five or more years of relevant experience (including managing employee survey programs).
Bachelor’s degree or higher in Industrial/Organizational Psychology or similar field, or equivalent related work experience.

Responsibilities

Manage high visibility global listening programs, including engagement, onboarding, and other surveys.
Stay up to date with industry trends and best practices in employee listening to contribute to creating and maturing our overall strategy.
Work with key stakeholders to understand Listening goals and jointly develop content and methodology to ensure actionable information is collected.
Serve as internal expert on our survey platform (Qualtrics). Partner with HRIS team to utilize this platform to author and distribute surveys.
Analyze feedback within the platform and create summary dashboards, reports, and presentations to communicate findings and insights to the stakeholders.
Partner with the broader People Insights and other teams (e.g., Talent Development, DEIB, Consumer Insights, etc.) to synthesize data sources to ensure insights are holistic.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
Ensure all activities are in compliance with rules, regulations, policies, and procedures.
Complete other duties as assigned.