CVP; Continuous Improvement Sr. Sustainability Leader

New York Life • New York, NY

5d • Hybrid

About The Position

Sr. Sustainability Leaders (SSLs) help to evolve and mature the Continuous Improvement (CI) system in partnership with the business across New York Life to drive improvements in employee engagement, customer satisfaction, productivity, quality, sustained change and innovation. To achieve this, the SSL will lead a matrixed team of Sustainability Leaders, who will work with the business to identify opportunities to assess the health of the CI system, improve how we work, evolve the tools and capabilities, and coach teams to use them. SSLs will support one or two business lines, depending on the size, to gain deep understanding of the business and how CI drives improvements within the business.
You will have the opportunity to build leadership skills, shape the organization and its processes, and advance your career at New York Life. You will also benefit from exposure to senior leaders within the organization, including at the C-level, build deep relationships in the business units you support, and have the opportunity to hone written and oral communication skills. Most importantly, you will play a critical role in shaping the future of New York Life and improving our performance.

Requirements

• BS/BA degree or equivalent.
• Track record of leading and developing others, with a passion for coaching.
• 5+ years experience with Continuous Improvement, Lean Management, or Operational Excellence.
• 6+ years of relevant experience in coaching and team management.
• Experience leading in a matrix environment.
• Passion for, and ability to drive change, in how we work at New York Life.
• Curiosity and openness to learn about new ways of working.
• An ability to thrive when faced with ambiguity; to lean into uncomfortable situations to see the opportunity for growth (in yourself and others).
• Ability to influence stakeholders, such as direct reports, front-line employees, and leaders in the organization.
• Low self-orientation, we need to help our leaders win and achieve results via CI.
• Impact-oriented, e.g., operates with bias to action, entrepreneurial spirit, and drive to pursue opportunities that lead to improvements.
• Strong problem-solving skills, including analytical thinking and analysis, e.g., able to synthesize data to draw conclusions and make recommendations.
• Ability to see opportunities from a systems-level; make connections across different processes (e.g., linkages and synergies across different organizations, routines, or procedures).
• A proven track record of successful project management, showcasing acumen in orchestrating complex projects and the ability to manage multiple deliverables against a timeline.
• Excellent oral and written communication skills, tailored to effectively convey complex concepts to a variety of audiences, including ability to facilitate training using real life activities over delivering a presentation.
• While the role is remote, there is an expectation that you will need to travel to affiliated offices roughly once monthly for 2-3 days at a time (e.g., for trainings and side-by-side observations).

Responsibilities

• Deepen the adoption of CI principles, systems, and tools through coaching
• Ensure teams in the business area have the necessary training and skills, as well as reinforcing behaviors with business leaders.
• Lead a team of Sustainability Leaders on their day-to-day support of business teams as well as execution of improvement plans.
• Support Business Sustainability Leaders in developing systems to connecting strategy, objectives, goals and metrics to problem solving across the business.
• Work closely with deployment teams to transition support of CI coaching in the business as they complete their deployment and move into sustainability.
• Create output and facilitate improvement plan in conjunction with business leaders and Sustainability leaders.
• Measure the CI maturity the business units you support.
• Coach department leaders, managers, team leads, and Sustainability Leaders on the CI management system.
• Support leader walk activities with HR and finace SR leaders.
• Influence aspiration setting to continually raise the ambition, targets, and vision of CI at NYL.
• Drive incremental value.
• Change behaviors at all levels of the organization by influencing key stakeholders and raising their awareness around current ways of working, opportunities to improve, and how CI enables these improvements.
• Help develop and deploy the next evolution of CI capabilities to achieve the next level of good.
• Support advanced and cross team problem-solving sessions.
• Facilitate a Community of Practice with other Sr. Sustainability Leader and Business Sustainability Leaders to evolve CI tools, share best practices and maintain standards across all of New York Life.

Benefits

• We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
• Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level