Continuous Improvement Specialist II

Cleveland Clinic

3d • Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details Cleveland Clinic Martin North Hospital is a fully integrated, state-of-the-art medical campus that includes Diagnostic Centers, Outpatient Surgery and a 24-hour Emergency Department. Martin North Hospital is part of the world-renowned Cleveland Clinic, a nonprofit, multispecialty, academic medical center that integrates clinical and hospital care with research and education. The Continuous Improvement Specialist manages medium to large improvement activities or projects, leveraging project management tools to deliver results. You will apply the Cleveland Clinic Improvement Model (CCIM) building and advancing capabilities of caregivers through teaching, facilitating and coaching caregivers. A caregiver in this position works Monday through Friday from 8:00am to 5:00pm. Start times may be held at 7:00am occasionally. A caregiver who excels in this role will: Growing knowledge of the CCIM while implementing and applying it to operational teams. This knowledge growth should include but not be limited to increasing teams' knowledge in Organizational alignment, Visual management, Problem-solving, and Standardization.

Requirements

• Bachelor's Degree
• Four years of business or healthcare experience
• Two years of process improvement or two years of project management with an expectation of being able to deliver CI tools within 12 months
• Strong communication skills and demonstrated ability to collaborate at all organizational levels with assistance or guidance from a senior team member or above
• Demonstrated ability to teach/coach managers and caregivers regarding continuous improvement principles and practices with assistance from a senior team member or above
• Has coached and trained leadership and frontline caregivers on execution of kaizen process

Nice To Haves

• Master's Degree
• Project Management Professional (PMP) or Lean certification
• Healthcare experience

Responsibilities

• Lead small or medium-sized projects leveraging intermediate Continuous Improvement and project management tools.
• Teach, coach, and mentor frontline caregivers and leadership on continuous improvement best practices.
• Build capability in analyzing and measuring the effectiveness of existing processes to develop sustainable, repeatable and quantifiable process improvements in medium to large sized areas with minimal oversight and guidance from Senior CIs and above.
• Drive medium to large improvement activities toward quantifiable results
• Research best practices within and outside the organization and apply learnings to assigned area.
• Participate in the collection and analyzation of process data to initiate, develop and recommend practices and procedures that focus on enhanced safety, increased productivity and reduced cost
• Establish effective working relationships with primary work groups to execute job deliverables.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level