Continuous Improvement Project Coordinator (KPO)

Hayward Industries•Mocksville, NC

1d•Onsite

About The Position

Hayward Holdings Inc. is the largest manufacturer of residential swimming pool equipment in the world, with a significant and growing presence in the commercial pool market. The company designs, manufactures, and markets a full line of residential and commercial pool and spa equipment. The CI Coordinator is responsible for overseeing the efficient operation and maintenance of the Enterprise Resource Planning (ERP) system for distribution and warehouse functions. This role involves close collaboration with various departments and locations to ensure the ERP system and processes meet business needs and efficiencies. The coordinator will resolve technical issues, recommend, and coordinate process and system improvements, playing a critical role in optimizing business processes and ensuring data integrity.

Requirements

Detail oriented and ability to build positive relationships with internal and external customers.
Self-driven, results oriented and motivated to work effectively without direct supervision.
Continuous improvement experience, specifically with or around Business Process Kaizen, Six Sigma, A3 and/or 8D process improvement steps, etc.
WMS/ERP implementation and proficiency (e.g., MS D365, Manhatten, Oracle)
Demonstrated organization skills, good time management skills, strong analytical and data driven problem solving skills.
Experience in collaborating across multiple departments.
Familiar with and proficient with MS Office, Outlook, Power Bi

Nice To Haves

Experience leading/supervising small teams (5 -15) in a distribution/warehouse environment – 3+ years preferred.
Bachelor’s degree (B.S.) from four-year college or university and three to five years related experience; or equivalent combination of education and experience preferred.

Responsibilities

Act as the primary contact for distribution staff on ERP-related questions and issues; deliver and reinforce user training; and create, update, and maintain complete system documentation.
Diagnose and resolve system and process issues, escalating and partnering with IT for complex technical problems.
Coordinate system updates and cross-functional communications across departments and locations to support smooth integration and consistent workflows.
Maintain ERP data accuracy (e.g., inventory levels, order status) and produce reports that support management analysis and decision-making.
Identify process and system gaps and translate requirements into clear, actionable work plans for technical teams.
Validate that system functionality meets business needs and recommend process and/or system improvements as required.
Lead continuous improvement projects that optimize process execution, system alignment, and operational efficiency.
Support daily ERP operations in the distribution environment, ensuring ongoing system stability, reliability, and data integrity.
Use data-driven tools and analysis to monitor operations, identify inefficiencies, and develop optimization strategies.
Define and maintain standard work, instructions, and performance metrics to improve inventory accuracy, streamline handling, maximize productivity, and promote efficient material flow and utilization.
Support and administer company policies and procedures within the distribution operation.
Be available to work off-shifts as needed to support system integration and major changes.