Continuous Improvement Manager

About the position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar Global Mining is currently seeking a Continuous Improvement Manager. In this role, you will work with Strategic Account customers and will be responsible for managing the execution of continuous improvement portfolios that fulfill contractual/agreement commitments. The contractual commitments include collaborative deliverables in areas such as mining equipment application and operation, maintenance and repair, logistics, and parts and components inventory to support equipment. You will collaborate with some of Global Mining’s largest, most diverse, and most loyal customers to optimize their operations. You will work with a diverse range of customers, dealers, product groups, and go-to-market teams to develop and manage a portfolio of Continuous Improvement projects that is complex, challenging, and strategic in nature. This is a dynamic position for an experienced individual who can positively collaborate with customers, dealers, and internal Caterpillar groups.

Responsibilities

• Develop and maintain effective partnerships with customers, dealers, product groups, and go-to-market teams to achieve Continuous Improvement and physical availability objectives and targets.
• Collaborate with customer decision-makers to identify and target business needs and barriers to success.
• Work with Account Managers to develop and deliver on Continuous Improvement strategies that fit with and support overall account strategies.
• Successfully deliver on contractual commitments by achieving alignment from Caterpillar, dealer, and customer key influencers to carry out Continuous Improvement initiatives and activities for specific customers and sites.
• Provide input to customer operations and processes using your deep subject matter expertise in equipment management, production optimization, safety, and/or application.
• Serve as a subject matter expert to dealers, customers, and go-to-market teams for Continuous Improvement processes, tools, and best practices.

Requirements

• Extensive experience in customer and/or dealer-facing roles, including field assignments or the equivalent.
• Experience in equipment management, application, technology, and/or production optimization.
• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Demonstrated ability to work independently, communicate effectively, and successfully operate in a customer and/or dealer facing environment.
• Extensive experience in mining.
• Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters.
• Knowledge of the decision-making process and associated tools and techniques.
• Strong project management and leadership skills.
• Understanding of effective communication concepts, tools and techniques.
• Knowledge of relationship management techniques.
• Knowledge of the principles and practices for selling products, technology and services.

Nice-to-haves

• Bachelor’s degree or international equivalent.
• Knowledge of Caterpillar products, policies, and procedures.

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement