Continuous Improvement Manager

C.H. Robinson•Eden Prairie, MN

About The Position

C.H Robinson is seeking a Continuous Improvement Manager who will be responsible for developing operational strategies that help achieve organizational excellence. The Continuous Improvement Manager will drive execution of strategic initiatives through a Continuous Improvement framework with a variety of stakeholders at all levels. This person will have experience in Lean or Six Sigma methodologies, strong change management capabilities, and proven success managing multiple cross-functional projects simultaneously. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Continuously identify and remove waste, friction and frustration from operational processes and create mechanisms for pro-actively assessing the effectiveness and efficiency of processes Business Process Management (BPM) leadership of strategic initiatives that maximize customer value, increase operational efficiency, or increase volume throughput Support implementation of operational strategy and planning in-line with business/function and enterprise strategies Work with Analytics team to create or improve operational performance reports to provide insights to leadership and employees, monitor performance, workload, and resources Drive changes needed within systems through collaboration with technology and other related resources to advance processes and automation Collaborate with business partners across functions to ensure successful project implementation through the deployment of tools, processes, and personnel Manage relationships and communication between internal and external project management resources, stakeholders, and senior management Motivate team members and help create a culture of accountability Create and execute on-going Continuous Improvement training, coaching and development Ensure office employees and leaders focus on operational effectiveness and efficiency Identify and stay current on industry trends and emerging market conditions related to organizational effectiveness, Continuous Improvement, and enabling technologies Engineer processes to yield appropriate external service levels at appropriate costs while constantly optimizing resources Overall project delivery including coordinating and managing resources, ensuring effective change management, identifying, and mitigating risks, documenting processes, and communicating updates to a variety of stakeholders Create an analytical culture to improve decision-making and drive efficiency, quality, and profitability Act as a change agent as needed for project implementation to the organization to ensure continued project delivery success, including work with business partners to ensure essential document management and communications related to business activities Identify and manage risks and mitigation plans, and work to manage logistics and activities while ensuring essential document management and communication Other duties or responsibilities as assigned according to the team and/or country specific requirements

Requirements

6+ years of professional experience executing large, cross functional initiatives
Minimum 3 years of experience using a continuous improvement framework within business operations such as Lean, Six Sigma or similar
Minimum 3 years of project management experience.
Bachelor’s Degree from an accredited college or university

Nice To Haves

Certification in Lean, Six Sigma and/or related methodologies
Experience using business and data analytics to drive continuous improvement
Strong change management capabilities with emphasis on team behavior change
Excellent planning and project management skills with strong ability to effectively manage multiple cross-functional projects simultaneously
Thrive in an ambiguous work environment with minimal supervision and ability to make timely decisions
Excellent verbal and written communication skills with the ability to tailor messaging to the appropriate audience
Demonstrated leadership in a matrix organization, influencing without authority, conflict resolution skills, and ability to motivate and inspire team members to high performance levels
Ability to influence, motivate and inspire cross-functional teams and individuals involved in Continuous Improvement efforts
Demonstrated ability to present complex issues to higher level management and contribute to high level presentations and discussions
Intermediate to advanced competency and experience in using business data analytics to drive continuous improvement
Demonstrated ability to develop and maintain effective collaborative relationships with team members, management, and internal/external partners
Values a diverse and inclusive work environment

Responsibilities

Continuously identify and remove waste, friction and frustration from operational processes and create mechanisms for pro-actively assessing the effectiveness and efficiency of processes
Business Process Management (BPM) leadership of strategic initiatives that maximize customer value, increase operational efficiency, or increase volume throughput
Support implementation of operational strategy and planning in-line with business/function and enterprise strategies
Work with Analytics team to create or improve operational performance reports to provide insights to leadership and employees, monitor performance, workload, and resources
Drive changes needed within systems through collaboration with technology and other related resources to advance processes and automation
Collaborate with business partners across functions to ensure successful project implementation through the deployment of tools, processes, and personnel
Manage relationships and communication between internal and external project management resources, stakeholders, and senior management
Motivate team members and help create a culture of accountability
Create and execute on-going Continuous Improvement training, coaching and development
Ensure office employees and leaders focus on operational effectiveness and efficiency
Identify and stay current on industry trends and emerging market conditions related to organizational effectiveness, Continuous Improvement, and enabling technologies
Engineer processes to yield appropriate external service levels at appropriate costs while constantly optimizing resources
Overall project delivery including coordinating and managing resources, ensuring effective change management, identifying, and mitigating risks, documenting processes, and communicating updates to a variety of stakeholders
Create an analytical culture to improve decision-making and drive efficiency, quality, and profitability
Act as a change agent as needed for project implementation to the organization to ensure continued project delivery success, including work with business partners to ensure essential document management and communications related to business activities
Identify and manage risks and mitigation plans, and work to manage logistics and activities while ensuring essential document management and communication
Other duties or responsibilities as assigned according to the team and/or country specific requirements

Benefits

Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals.
We provide the top-tier benefits that matter to you most, including:
Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Learn more about our benefit offerings on our BENEFITS & WELLBEING page