Continuous Improvement Manager

ADP • New York, NY

17h

About The Position

Work Market, Inc. is hiring a Continuous Improvement Manager in our New York, NY

Are you empathetic to client needs and inspired by transformation and
impacting the lives of millions of people every day?
Are you looking to join a dynamic, inclusive team environment with a culture
of collaboration and belonging?

Well, this may be the role for you! Ready to design what’s next?

To thrive in this career, you’ll need to be enthusiastic, eager to learn, and
take on stretch assignments. You strive to learn new technologies and find ways
to incorporate what you learn into building your results. You’ll be curious,
persistent, and at times persuasive.

As part of our team, you’ll find exciting challenges, get opportunities to grow
your career, and develop solid friendships as we design what’s next for ADP and
the industry. Pace should not scare you. We still find time for a healthy dose
of fun.

Requirements

• Education and Qualifications/Skills and Competencies. Bachelor's degree in Computer Science, Information Systems, Business Administration, Management, related Engineering disciplines, or related field of study and six (6) years of related experience required. The company will also accept a Master's degree and (4) years of related experience
• Work Experience. Two (2) years of experience must include: Jira or other backlog management platforms; Working with software engineering/development teams to define and deliver software products and features to market; Building product roadmaps; Defining requirements by leveraging usability studies, business and product usage data, external industry trends, and metrics to generate insights; Agile Methodology or Scrum; Data visualization and analysis tools; Competitive research, SWOT Analysis, market gap analysis and feedback capturing tools, including Pendo; Analytics tools and languages such as Looker, SQL, Python, SAS, and R; Office suite including MS Excel, MS Powerpoint, OneNote, and Visio; Presenting to senior leadership team; and Wireframing and creating low-fidelity mock-ups using Balsamiq, Miro.

Responsibilities

• Build Teams that thrive. As an experienced leader, you want everyone to shine. You are constantly looking for ways to share your knowledge, motivate others, and keep everyone engaged and productive.
• Learning. You’re always learning new technologies and processes with tools and other training courses, conferences ADP offers, and operating with a “learn as you go” approach with a willingness to figure out new ways of doing things.
• Create Results. You’re proactive and hands-on. When you see a potential issue, you never leave things hanging and unfinished. When you and your team deliver a finished product, it’s as polished as you could make it.
• Continuous Learning. You will actively collaborate with other associates to share ideas or show what you’ve learned. You are eager to learn, keep up with ever-changing technologies, and maintain the ability to create the best tools for our clients.
• Variety of work. There is no typical day. You could be checking in with a team in India one minute, meeting with leadership to review initiatives for the coming quarter later and tomorrow handling a few ad hoc requests from your peers in other departments.
• Influence and inspire confidence. You are comfortable presenting to senior leaders, product owners, and peers with a compelling voice that you demonstrate through executive presence, leading change, and creating clear executive-level communications on milestone achievements.
• Challenges. Inevitable challenges will arise, and we’ll rely on you to look for a solution.
• Responsibilities. Responsible for gathering insights and ask probing questions to develop a strong understanding of business processes. Develop metrics that provide data for process and/or service measurement all while collecting data to identify the root causes of problems and/or process inefficiencies. Serve as a liaison among various departments within WorkMarket and the broader ADP to ensure WorkMarket is prepared for organizational changes (e.g., new product launch, feature changes, platform issues, etc.). Serve as the conduit between Product/Tech and Client Service, Worker Support, and Implementation teams to ensure seamless execution of organizational changes with minimal disruption. Cultivate third-party vendor relationships, including monitoring existing partner health/risk, business requests/escalations with partners, researching new partner options and end-to-end implementation of new partners. Perform gap and root-cause analyses on processes or specific business challenges, bringing in the right stakeholders to collaborate and solve them (could be both qualitative and quantitative in nature). Strive towards continuous efficiency improvement by identifying processes that can be automated, then prioritize them based on impact and effort and drive them to completion. Storytelling: Articulate the problem statement, analyze facts (from data, interviews), summarize findings and recommendations, and present to senior leadership. Lead relationships with broader ADP stakeholders (outside WorkMarket) to handle incoming requests (e.g., Legal, Compliance, Privacy), prioritize them, and form attack plans to tackle them. Conduct meetings with a clear agenda and right-sized group of people, mitigate scope creep (steer back the group to agenda), avoid groupthink, and facilitate an insightful discussion. Resolve conflicts with internal teams and stakeholders, create consensus and drive outcomes to ensure our business is successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level