Continuous Improvement Manager

Babylist

84d • $120,350 - $144,420

About The Position

We’re seeking a Continuous Improvement Manager to drive operational excellence across Babylist’s fulfillment and logistics network — starting with our flagship facility in Commercial Point, Ohio. In this critical role, you’ll design and deliver the systems, processes, and visibility that enable Babylist to move goods smarter, faster, and more cost-effectively — from inbound freight arriving at our doors to outbound shipments reaching millions of families. This role sits at the center of Babylist’s supply chain, blending data-driven process improvement, cross-functional leadership, and transportation network optimization. You will act as the voice of continuous improvement within fulfillment operations, surfacing insights, identifying root causes, and closing the loop on operational challenges. Your work will directly shape cost structure, service speed, and scalability as Babylist continues to grow. If you are a data-driven leader who thrives in high-velocity e-commerce environments, excels at optimizing complex warehouse and transportation operations, and turns insights into measurable impact, we want to meet you.

Requirements

• Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business, or related field.
• 5+ years of experience in warehouse operations, transportation, or supply chain process improvement, ideally in high-volume e-commerce or 3PL environments.
• Proven track record implementing or leading Lean, Six Sigma (Green or Black Belt preferred), or similar continuous improvement frameworks.
• Advanced proficiency in Excel and data visualization tools (Power BI, Tableau, Sigma); experience with SQL a plus.
• Experience leveraging AI-enabled analytics and productivity tools.
• Experience with WMS (preferable HighJump), TMS, OMS, and parcel shipping systems.
• Skilled at managing complex projects through RACI or DMAIC frameworks.
• Able to engage and influence stakeholders across all levels of the organization.
• Brings a field-first mindset, traveling to fulfillment and logistics sites as needed to engage directly with frontline teams.

Responsibilities

• Own continuous improvement (CI) initiatives across inbound freight, fulfillment operations, and outbound parcel shipping.
• Redesign vendor-to-dock processes to reduce lead time, improve visibility, and optimize transportation spend.
• Partner with internal teams and parcel carriers to improve cost per shipment, delivery performance, and network efficiency.
• Train and empower operations teams on continuous improvement tools and best practices, embedding continuous improvement into daily work.
• Define, track, and analyze KPIs (e.g., receiving productivity, dwell times, parcel cost per order, delivery speed, cycle times) to suggest improved decision-making and meaningful ROI.
• Partner with leadership and frontline teams to implement new processes and technologies, ensuring adoption and long-term sustainability.
• Work closely with Supply Chain, Transportation, Engineering, IT, and Product teams to align warehouse improvements with broader network and system initiatives.
• Partner with internal stakeholders to evaluate or deploy enhancements to WMS, TMS, and shipping platforms that drive operational efficiency.
• Plan, execute, and oversee improvement projects, ensuring their timely delivery within budget.

Benefits

• Company paid medical, dental, and vision insurance.
• Generous paid parental leave policy.
• 401(k) with company match.
• Flexible spending accounts.
• Paid leave, including PTO and parental leave.
• Equity and bonus opportunities.
• Support for physical, mental, and emotional health, parenting, childcare, and financial planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees