Continuous Improvement Intern
About The Position
Interns will gain knowledge and experience through exciting and real-life learning opportunities. Interns must work in accordance with DTNA’s core values of passion, respect, integrity and discipline. Internship positions can be located at various DTNA locations across the US. We are looking for high performing and motivated individuals in various areas within DTNA organizations. DTNA internships begin each summer in May or June. Interns in this role may have the opportunity to transition into a full-time position subject to manager evaluations and business availability. Elite Support is a collaborative initiative between Daimler Truck North America (DTNA) and its dealer network, designed to elevate the customer experience through a culture of continuous improvement. The program focuses on delivering exceptional service, efficient operations, and consistent best practices across all certified locations. Elite Support relies on strong engagement, rigorous standards, and the ability to evolve through ongoing training, process enhancements, and innovation. The intern for the Elite Support program will focus on continuous improvement initiatives and support process improvement projects that drive long-term impact. We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
Requirements
- Must be currently enrolled in a Bachelor’s program or higher from an accredited college/university OR have recently graduated within 1 year of the position start date (May/June)
- Pursuing a degree in Business, Organizational Development, Training and Development, Communications, or a related field
- Strong interest in continuous improvement
- Strong attention to detail
- Strong oral and written communication skills
- Solid organizational skills
- Creative mindset
- Interpersonal skills and ability to work in a team environment
- Creative, self-driven, and eager to learn in a collaborative environment
- Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
- Final candidate must successfully complete a criminal background check
- Final candidate may be required to successfully complete a pre-employment drug screen
Nice To Haves
- Experience with MS Office, Smartsheet, or visual communication tools preferred
- Experience being a group or project lead preferred
- Experience or familiarity with Continuous improvement / Lean / Agile / Six Sigma preferred
- Experience or familiarity with continuous education, learning practices, curriculum development or design preferred
- Experience or familiarity with tools such as: SmartSheet, Articulate, Training software, Altryx, Tablaeu, or MailChimp preferred
Responsibilities
- Collaborate with subject matter experts to design, refine, and organize training materials.
- Assist in creating presentation decks, learning guides, and digital content for workshops and webinars.
- Create strategy for engagement of existing network tools.
- Improve and emphasize a customer-focused culture across the organization.
- Support the documentation and refinement of core Elite Support processes.
- Contribute to internal initiatives that improve operational efficiency, communication, and dealer engagement.
- May support development of training and/or change management materials and activities to support new processes and procedures, including department SmartSheet / Teams Channel.
- Lead and support efforts to foster an inclusive and welcoming workplace culture where everyone belongs.
Benefits
- Professional development and networking events, including resume reviews/mock interviews
- Housing and transportation stipend
- Employee resource groups
- Event ticket offering (based on corporate availability)
- Company social events
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What This Job Offers
Career Level
Intern
Number of Employees
5,001-10,000 employees
