Continuous Improvement Coach

Hazelden Betty Ford Foundation • Center City, MN

93d • $92,931 - $135,418

About The Position

The Continuous Improvement (CI) Coach serves as an expert consultant to the organization by developing and deploying programs for the achievement of the lean transformation. The CI Coach ensures strategies are implemented and continuous improvement principles/practices are incorporated in processes. The position implements and supports actions that bring about improvements which may include, but are not limited to quality, profitability, productivity, inventory and downtime.

Requirements

• Bachelor's degree in healthcare related field, industrial engineering, or business
• Documented expertise and certification in Lean or Six Sigma
• At least 5 years of direct experience leading quality and process improvement projects
• Expert facilitation and project management skills

Nice To Haves

• Master's degree in healthcare related field, industrial engineering, or business
• Lean Bronze Certification
• Expert facilitator of kaizen or other process improvement workshops
• Healthcare operations experience and acumen

Responsibilities

• Develop and deploy programs for the achievement of the lean transformation
• Coach team members and leaders in the effective implementation and use of the Hazelden Betty Ford Operating System
• Apply lean principles and promote adoption of standard work practices aimed at improving quality, safety, efficiency and flow
• Develop and deploy educational packages, tools, and systems to build quality, lean, problem solving and CI knowledge amongst all employees
• Assist in identifying ongoing training needs
• Coach staff, managers, and directors through knowledge transfer and adoption of lean thinking, problem solving, change management and CI
• Act as a representative on relevant clinical and operational teams to align efforts and provide improvement method training
• Facilitate multi-disciplinary improvement teams to achieve measurable results, including all aspects of scoping, process mapping, data analysis, observation, and team education on improvement tools
• Conduct analytical assessments of clinical and business operations to identify key improvement opportunities and drive root-cause problem solving
• Develop operational decision support tools as needed, including dashboards and leading indicators for continuous process improvement and optimization
• Ensure sustainability of improvements and changes by leveraging change management best practices

Benefits

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: Bachelor's degree