Continuous Improvement Analyst

Lindt & Sprüngli (Canada), Inc•Kansas City, MO

1d•Hybrid

About The Position

Lindt & Sprüngli is a Swiss chocolate manufacturer and a global leader in the premium chocolate market, with a 175-year tradition of innovation. Lindt & Sprüngli (North America) Inc. serves as the holding company for Ghirardelli Chocolate Company, Lindt & Sprüngli (USA) Inc., and Russell Stover Chocolates Inc., operating as a Center of Excellence for Supply Chain, Project Management, Information Technology, and other business services in the North American market. The company is actively expanding and seeks high-performing, entrepreneurial, result-driven, and passionate employees who embody its core values: Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration. The Continuous Improvement Analyst supports Lindt & Sprüngli North America (LSNA) warehousing and transportation operations by identifying, analyzing, and leading continuous improvement initiatives. This role involves close partnership with internal stakeholders and third-party logistics (3PL) providers to enhance cost-to-serve, service quality, and sustainability outcomes through structured analysis and project execution. The analyst is expected to translate insights into implemented operational improvements, contributing to both daily performance management and long-term strategic initiatives.

Requirements

3+ years of supply chain, logistics, or operations background
Bachelor’s degree required
Demonstrate analytical, problem-solving, project management skills
Strong proficiency in Excel; working knowledge of PowerPoint and Word
Ability to translate data analysis into clear recommendations for non‑technical audiences

Nice To Haves

Bachelor’s degree in Supply Chain Management, Industrial Engineering, or related field
Proven analytical experience in a CPG or logistics environment
Consumer Products Goods (CPG) experience
Experience working with or supporting 3PL providers
Familiarity with continuous improvement methodologies (e.g., Lean, root cause analysis, structured problem solving)
Experience using coaching as a tool to support change adoption and build problem-solving capability
Experience supporting cross‑functional operational initiatives
Familiarity with AI tools and prompts

Responsibilities

Partner with Warehousing, Transportation, Planning, Customer Service, and Business Intelligence to identify operational gaps and improvement opportunities
Extract, analyze, and interpret data from operational systems (e.g., WMS, TMS, ERP, BI tools) to support fact‑based recommendations
Research industry standards and benchmarks; compare current performance and recommend improvement actions
Analyze supply chain requirements within the Consumer Packaged Goods (CPG) environment and identify gaps impacting cost, service, or execution risk
Review performance trends to identify emerging financial, service‑level, or sustainability risks
Lead assigned continuous improvement initiatives from problem definition through implementation, including stakeholder alignment and progress tracking
Support and contribute to daily continuous improvement calls across all U.S. Lindt & Sprüngli companies, focusing on performance gaps and corrective actions
Provide analytical and project management support for peak‑season post‑mortems and readiness reviews with internal teams and 3PL partners
Lead assigned initiatives within the U.S. business operations roadmap, coordinating across Planning, Transportation, Warehousing, Customer Service, and Business Intelligence
Track initiatives against defined objectives and report progress, risks, and outcomes to leadership
Partner with U.S. Supply Chain teams to review, improve, and adjust company SOPs
Coordinate with Brand QA Teams and Logistics to design, execute, and document a customer summer temperature study, and communicate results including any variances from expected outcomes
Act as a collaborative partner with internal functional teams and external service providers
Manage day‑to‑day working relationships required to execute improvement initiatives
Utilize coaching as a tool to support change adoption and strengthen problem-solving capabilities across internal teams and 3PL partners
Support ad‑hoc analyses and special projects as assigned by management