Continuous Improvement Analyst

Capital Bluecross-posted 8 months ago
$52,720 - $102,339/Yr
Full-time • Entry Level
Harrisburg, PA
Funds, Trusts, and Other Financial Vehicles
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This position supports analyzing and improving business processes for operational efficiency. They may provide analytical, technical, and problem resolution support across departments. Collaborating with cross-functional teams, they support identifying, researching & documenting areas for improvement and implementing efficiency. Key responsibilities include process documentation & improvement, data analysis, project management, and ensuring compliance with regulatory requirements. They leverage their knowledge of business practices, systems, and policies to deliver innovative solutions. Additionally, they may coordinate reporting needs where necessary.

  • Participate in Department projects and process improvement/collaboration activities.
  • Communicate project status updates (verbally and in writing).
  • Capture necessary documentation related to activities.
  • Identify project risks and contingencies.
  • Conduct root cause analysis.
  • Identify and support process improvement opportunities.
  • Build strong working relationships with internal and external partners.
  • Facilitate meetings and prepare necessary documents such as agendas, minutes, etc.
  • Support department tracking through SharePoint sites, Teams, etc.
  • Keep management and business areas informed about delays, risks and impacts.
  • Collaborate with Operations Analytics & Reporting as required to support project/process improvement activities.
  • Develop high level technical knowledge, including an understanding of Operations data sources if required.
  • Document and understand business reporting requirements as needed.
  • Support activities to design, develop, and deliver complete, accurate, and timely reports, dashboards, scorecards, process flows, value stream maps, etc.
  • Participate in identification of problems before they occur and document options for solutions.
  • Obtain necessary approvals.
  • Collaborate with department staff and business areas to implement solutions.
  • Collaborate in evaluating options to achieve long-term goals or visions.
  • Gather and record detailed business requirements to support maintenance activities, projects and/or process improvement activities.
  • 3 years' experience in the health insurance industry or equivalent.
  • Experience participating in projects, process analysis or improvement preferred.
  • Bachelor's degree preferred.
  • Certification (or certification in progress) in Lean or Six Sigma (Yellow or Green Belt) or project management a plus.
  • Knowledge of the health care industry and/or Capital corporate structure, including standards, policies, and business practices is beneficial.
  • Knowledge of project management and process improvement terminology and concepts, including advanced understanding of Microsoft Office Suite, some experience with reporting a plus.
  • Financial aptitude or experience participating in cost-benefit analyses is helpful.
  • Medical, Dental & Vision coverage
  • Retirement Plan
  • Generous time off including Paid Time Off, Holidays, and Volunteer time off
  • Incentive Plan
  • Tuition Reimbursement
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