Continuous Improvement Advisor - Clinical and Operational Improvement

Cleveland Clinic

2d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Continuous Improvement Advisor, you will manage various improvement activities or projects, leveraging project management and improvement tools to deliver results. You will partner with key Institute or Enterprise leaders to apply the Cleveland Clinic Improvement Model (CCIM), helping build and advance the capabilities of caregivers. A caregiver in this position works Monday through Friday from 8:00am to 5:00pm either on-site at Main Campus or at one of the regional hospitals as well.

Requirements

Bachelor’s Degree
Master's Degree OR 6 years of process improvement experience OR a Lean Certification
Six years of business or healthcare experience
Four years of process improvement or project management experience
Experience coaching and training leadership and frontline caregivers on execution of the Kaizen process
Demonstrated ability to teach, coach, influence and advise leadership at all levels regarding continuous improvement principles
Demonstrated knowledge of quality tools, lean foundation elements and change management
Ability to lead data analysis sessions and speak about the drive/watch metric dashboard without assistance
Ability to build graphs and charts from raw data and interpret them meaningfully
Understand the core concepts of Lean and utilizing them to achieve dramatic results

Nice To Haves

Project Management Professional (PMP) or Lean Certification
Experience in transformation or in a change agent role within an organization engaged in a Lean transformation
Healthcare experience

Responsibilities

Independently lead operational team knowledge of the Cleveland Clinic Improvement Model (CCIM), including organizational alignment, visual management, problem-solving and standardization.
Create and maintain CCIM program efforts across the assigned area.
Lead large or complex projects with advanced continuous improvement and project management tools within an assigned area.
Teach, coach and mentor leadership, frontline caregivers and any CI members as requested (CI I & IIs) on continuous improvement best practices.
Build capability in customers and CI team members in the form of analyzing and measuring the effectiveness of existing processes to develop sustainable, repeatable and quantifiable process improvements in moderate to large sized areas.
Manage a portfolio of large improvement activities capturing quantifiable results.
Research best practices within and outside the organization and apply learnings to an assigned area.
Lead, train and advise on the collection and analyzation of process data to initiate, develop and recommend practices and procedures that focus on enhanced safety, increased productivity and reduced cost.
Establish effective working relationships with individuals at all levels of the organization, and external to the organization, to achieve mutually beneficial results.
Track and maintain success metrics alongside CI Program Director.
Identify the relevant need for the organization, develop and execute a plan to address this need and apply the Continuous Improvement model.
Assist CI I and CI II in navigating organizational politics/climate.
Partner with operational leaders to drive decision making for the success of the business.