Continuing Student Financial Aid Advisor

Rocky Mountain College of Art + Design•Lakewood, CO

6d•$22 - $23•Onsite

About The Position

RMCAD is searching for a Continuing Student Financial Aid Advisor to join our team! When this job is performed well, the following results will be created: Continuing students are packaged prior to the start of the term. Submit enrollment certifications to the DVA.

Requirements

Bachelor’s degree or equivalent experience
3 Years’ Experience in Title IV aid administration
Effective verbal and written communication skills to support interaction with coworkers and students from diverse socio-economic backgrounds
Ability to help students understand financial aid program requirements
Ability to exercise sound judgment in reviewing and screening applications for financial aid when determining eligibility and evaluating special circumstances
Computer proficiency including Google Workspace, Microsoft Word and Excel, Powerpoint, Internet, email, CampusVue, Antholog
Ability to work collaboratively with others in a fast-paced environment
Ability to perform business math computations and maintain accurate financial records
Ability to research, analyze and evaluate service delivery methods and techniques
Ability to understand and follow instructions
Ability to plan and organize work and meet schedules and timelines while working independently under pressure
Knowledge of financial aid regulatory requirements including Title IV
Ability to work independently and multi-task
Must be self-motivated and require minimal supervision
Proven track record of phenomenal customer service

Responsibilities

Customer Service: Answer Incoming Calls: Respond to incoming calls from students, parents, and other stakeholders regarding financial aid. Provide accurate and updated information on financial aid processes, awards, and melines.
Handle Financial Aid Inquiries: Assist with questions related to financial aid awards, including federal and state aid, scholarships, and institutional grants.
Provide Information on Stipend Checks: Address concerns regarding stipend disbursements, including eligibility, and procedures for receiving funds.
Scholarship Information: Provide guidance on available scholarship opportunities and application processes Assist with scholarship documentation and eligibility questions.
Conflict Resolution: Handle disputes or escalated issues regarding financial aid with professionalism and empathy. Utilize conflict resolution techniques to defuse challenging situations and find solutions that satisfy both the student’s needs and institutional policies. Work collaboratively with other departments to resolve complex issues.
Packaging: Student Financial Aid Programs: Provide assistance and information to students regarding financial aid programs and services, ensuring clarity on available options and deadlines.
Process Student Aid Applications: Review and process financial aid applications in a timely and efficient manner.
Assist with Federal Aid Packaging: Support the packaging of federal student aid and the collection of continuing student financial aid documents. Ensure accuracy and compliance in the packaging process and adhere to all institutional and regulatory requirements.
Compliance Audits: Assist in the preparation and support of compliance audits. Ensure data collected is accurate and in line with financial aid and national regulations.