Continuing Graduate Student Specialist - (Student Services Professional II, Range 1) - Division of Graduate Studies and Career Development

CSU Careers-posted 12 days ago
Full-time • Mid Level
San Francisco, CA
5,001-10,000 employees
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Under the general direction of the Associate Dean and Associate Director of Graduate Student Success, Retention & Systems, the Graduate Continuing Student Specialist performs moderately complex student services professional work that advances graduate student success from matriculation through degree completion and post-graduation outcomes. This position provides advising, analytical, and program coordination functions to support graduate student enrollment, retention, advancement to candidacy, degree completion, career readiness, and serves a critical role in the success of the 2026-2028 Graduate Stratefic Enrollment Management Plan. The incumbent works both independently and collaboratively with faculty, department staff, and university offices to ensure equitable and timely progress for all graduate students.

  • Graduate Advising, Enrollment, and Academic Progress Provide individualized and group advising to graduate students on academic policies, degree requirements, registration, leaves, and advancement to candidacy.
  • Guide students through university and program milestones, ensuring compliance with policies governing thesis/dissertation completion, time limits, and continuous enrollment.
  • Review, analyze, and process petitions (e.g., substitutions, leaves of absence, time extensions, excess unit petitions, and waivers of regulations).
  • Evaluate and update student records, including degree audits, transfer credit, advancement approvals, and award of degree in the student information system (Campus Solutions).
  • Serve as a liaison between graduate programs, the Registrar, and other academic units to maintain data accuracy and timely progression to degree.
  • Processes diploma orders each semester and diploma reissues throughout the year in collaboration with relevant university offices and vendors.
  • Develop early alert and outreach systems to identify students experiencing academic, financial, or personal barriers; coordinate targeted interventions with advisors, counselors, and faculty.
  • Conduct post–first-year outreach and re-enrollment campaigns for students who pause enrollment, providing individualized re-entry guidance.
  • Host graduate student workshops and orientation events (e.g., Steps to Graduation, Advancement to Candidacy, Culminating Experience Preparation, and Thesis Formatting Q&A).
  • Manage communication campaigns —including targeted emails and text messages—to improve registration, re-enrollment, and degree completion.
  • Collect, analyze, and report student progression and retention data; recommend policy and process improvements based on findings .
  • Serve as a liaison for graduate program coordinators (faculty) on issues related to graduate enrollment, student progress, and degree completion.
  • Collaborate with departments to improve program processes (e.g., electronic forms, Advancement to Candidacy, petitions, and culminating experience submissions).
  • Represent Graduate Studies on work groups related to student success, retention, and degree completion.
  • Partner with the Career Center to develop specialized professional development opportunities for graduate students, such as workshops on academic and industry career pathways.
  • Support faculty and programs in tracking and reporting alumni career outcomes.
  • Plan alumni and professional networking events, such as the Distinguished Lecture Series, to connect current students with successful graduates and employers.
  • Integrate career readiness discussions into advising to help students align academic planning with long-term professional goals.
  • Other duties as assigned
  • Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.
  • General knowledge of research and interview techniques; and of the principles of individual and group behavior.
  • Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
  • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
  • Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth.
  • A master’s degree in a job‑related field may be substituted for one year of the professional experience.
  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field.
  • Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
  • Master’s degree in Higher Education, Counseling, or related field.
  • Experience working in graduate education or student success within a large, urban university.
  • Knowledge of the California State University student information systems, enrollment data analysis, and CRM software.
  • Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions.
  • SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
  • We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.
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