Continuing Education Enrollment Coach 1, 2, or 3

Louisiana State University

2d

About The Position

Continuing Education Enrollment Coach Tier 1 The Enrollment Coach plays a critical role in prospective learners' recruitment and registration processes, serving as the point of contact for designated CE programs. The Enrollment Coach must be familiar with successful marketing practices and possess a naturally enthusiastic and persuasive manner to recruit learners successfully. In a team-oriented environment, the Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and the larger OCE recruitment and retention teams. The Enrollment Coach Tier 1 will support enrollment goals by meeting daily outreach metrics, taking ownership of prospective student records, converting prospective students into registrations, and consistently asking for feedback and coaching. Continuing Education Enrollment Coach Tier 2 The Enrollment Coach plays a critical role in prospective learners' recruitment and registration processes, serving as the point of contact for designated CE programs. The Enrollment Coach must be familiar with successful marketing practices and possess a naturally enthusiastic and persuasive manner to recruit learners successfully. In a team-oriented environment, the Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and the larger OCE recruitment and retention teams. The Enrollment Coach Tier 2 will support enrollment goals by meeting daily outreach metrics, taking ownership of prospective student records, converting prospective students into registrations, problem-solving the learner's needs, and consistently asking for feedback and coaching as well as offering it to others for growth. Continuing Education Enrollment Coach Tier 3 The Enrollment Coach plays a critical role in prospective learners' recruitment and registration processes, serving as the point of contact for designated CE programs. The Enrollment Coach must be familiar with successful marketing practices and possess a naturally enthusiastic and persuasive manner to recruit learners successfully. In a team-oriented environment, the Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and the larger OCE recruitment and retention teams. The Enrollment Coach Tier 3 will support enrollment goals by meeting and exceeding daily outreach metrics established for this tier, by problem-solving the learner's needs and giving other team members feedback for growth. This position may be tasked with additional duties and stretch assignments to support priorities or projects within OCE.

Requirements

• Bachelor's degree with 0-1 year of experience.
• Degree Substitute: LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
• Bachelor's degree with 1 year of experience
• Degree Substitute: LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
• Bachelor's degree with 2 years of experience
• Degree Substitute: LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Responsibilities

• Recruits and engages by responding to incoming requests (i.e., phone calls, emails, web-based interest forms). Ensures that targeted response times and accuracy guidelines are consistently met via a multichannel approach. Runs and processes reports to ensure a seamless experience for active and prospective learners. Proactively interacts with prospects at every stage of the recruitment pipeline, to transform prospective learners into enrolled CE students. Tier 1 will support enrollment goals by meeting daily outreach metrics, taking ownership of student issues, and consistently asking for feedback and coaching. 65%
• Utilizes technology systems to track the recruitment of prospective learners, including a CRM, registration platform, and other systems. Proactively manages a personal database of leads to meet recruitment goals across an offering of Continuing Education courses, certificates, and student pathways. 15%
• Provides generalized support and registration assistance to Continuing Education learners and customers outside assigned student populations. Some tasks may include telephone registration assistance for learners or partnered companies and email distribution. 10%
• Supports military benefit students through the registration and enrollment process and provides mandated documentation and reports as needed for SCO (School Certifying Official) role. 5%
• Participates in continual professional development, working to ensure high levels of customer service excellence. Other duties may be assigned to assist in the overall success of the division. 5%
• Recruits and engages prospective learners by responding to incoming requests. Ensures that targeted response times and accuracy guidelines are consistently met via a multichannel approach. Runs, analyzes, and processes reports to ensure a seamless experience for prospective learners. Proactively interacts with prospects at every stage of the recruitment pipeline, to transform prospective learners into enrolled CE students. Tier 2 will support enrollment goals by meeting daily outreach metrics, taking ownership and problem-solving the learner's needs, meeting established goals for this tier, and asking for feedback and coaching. Demonstrates increasing self-sufficiency in managing complex inquiries and serves as a mentor to new team members, guiding them through core processes and effective engagement techniques. 60%
• Utilizes technology systems to track the recruitment of prospective learners, including a CRM, registration platform, and other systems. Proactively manages a personal database of leads to meet recruitment goals across an offering of Continuing Education courses, certificates, and student pathways. Efficiently manages technology systems and tools to optimize lead tracking and engagement, while supporting newer team members by sharing best practices for tracking and following up with prospective learners. 20%
• Provides generalized support and registration assistance to Continuing Education learners and customers outside assigned student populations. Some tasks may include telephone registration assistance for learners or partnered companies and email distribution. 10%
• Supports military benefit students through the registration and enrollment process and provides mandated documentation and reports as needed for SCO (School Certifying Official) role. 5%
• Participates in continual professional development, working to ensure high levels of customer service excellence. Other duties may be assigned to assist in the overall success of the division. 5%
• Recruits & engages prospective learners by responding to all incoming requests. Ensures that targeted response times and accuracy guidelines are consistently met via a multichannel approach. Runs, analyzes, processes, & modifies reports to ensure a seamless experience. Proactively interacts with prospects at every stage of the recruitment pipeline, to transform prospects to enrolled CE students. Tier 3 will support enrollment goals by meeting & exceeding daily outreach metrics established for this tier, by taking ownership & problem-solving learners' needs, & by giving other team members feedback for process improvement. Operates with a high level of self-sufficiency in handling complex enrollment scenarios & actively trains, onboards, and guides teammates in process improvements to enhance overall team effectiveness. 65%
• Utilizes technology systems to track the recruitment of prospective learners, including a CRM, registration platform, and other systems. Proactively manages a personal database of leads to meet recruitment goals across an offering of Continuing Education courses, certificates, and student pathways. Expertly navigates and leverages technology systems for lead management, contributing to training, onboarding, and process improvement efforts to enhance team effectiveness in achieving recruitment success. 15%
• Provides generalized support and registration assistance to Continuing Education learners and customers outside assigned student populations. Some tasks may include telephone registration assistance for learners or partnered companies and email distribution. 10%
• Supports military benefit students through the registration and enrollment process and provides mandated documentation and reports as needed for SCO (School Certifying Official) role. 5%
• Participates in continual professional development, working to ensure high levels of customer service excellence. Other duties may be assigned to assist in the overall success of the division. 5%

Benefits

• LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level