Continuing Care Coordinator

Charlie Health•New York City, NY

10d•$52,500 - $60,000•Remote

About The Position

Continuing Care Coordinators help manage client-related communication and coordination with referral sources, such as hospitals, outpatient practices, schools, and governmental organizations. Specifically, they are responsible for some or all of the following: providing treatment updates to referring providers and planning discharge for clients in our care. 1. Treatment updates to referring providers For clients receiving care at Charlie Health, Continuing Care Coordinators may be responsible for providing consistent, high-quality treatment updates to referral sources. They may also help answer questions about their referred clients. A key aspect of this role is building trusting relationships with referral sources – Continuing Care Coordinators are expected to communicate professionally and collaboratively to deliver a seamless, supportive experience. 2. Discharge planning For clients completing treatment at Charlie Health, Continuing Care Coordinators may be responsible for developing a discharge plan. The discharge plan is Charlie Health’s opportunity to set the client and family up for success post-program. Continuing Care Coordinators ensure that each plan is comprehensive and clinically appropriate. Key activities include identifying appropriate aftercare resources and engaging with clients to facilitate a smooth transition. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Requirements

Bachelor’s degree in health sciences, communications, psychology, social work, or related field
Minimum of 2 years of relevant work experience (e.g., experience in healthcare, preferably in customer / patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach)
Strong interpersonal, relationship-building and listening skills
Metrics- and results-oriented mindset, with experience working against concrete targets
Excellent written and verbal communication skills
Extreme organization and attention to detail
Work authorized in the United States and native or bilingual English proficiency
Ability to thrive in a fast-paced environment and learn quickly
Proficient in Salesforce and Google Suite/MS Office

Responsibilities

Ensure a supportive, positive experience for clients and referral sources / external providers
Work directly with clients, families, and referral sources to understand their needs and preferences
Make accurate and timely referrals to aftercare resources for clients discharging from Charlie Health
Use and maintain a nationwide provider database to identify appropriate referral options
Make referrals using external provider’s preferred communication channels
Follow-up with clients and/or external providers to verify placement
Communicates with referral providers about new referrals and ensures that the facility/provider has all necessary information to consider a referral; assists with ensuring that all receiving providers have all necessary clinical materials and information.
Documents case management contacts in progress notes, communicates with therapists/case managers and treatment team about contact and updates on the status of discharge planning
Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities
Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide
Adhere to stated policies and procedures and achieve performance metrics goals