Contingent Workforce Productivity Program Manager

Truist Bank-posted 3 days ago

Full-time • Mid Level

Charlotte, NC

5,001-10,000 employees

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Program Manager responsible for leading and participating in strategic contingent workforce productivity/efficiency initiatives for the Truist Contingent Workforce Program. As the Contingent Workforce Productivity Program Manager, primary focus is to provide leadership and be fully involved for releasing new functionality, leading BAU activities and interaction with Truist technology groups and includes enterprise software release rollout and driving performance working with productivity tool provider (Sapience Analytics). In addition, developing business requirements/processes, program enhancement roll out, enterprise training, user support and adoption and in-depth analytics across Truist business units to drive cost savings through contingent worker productivity/efficiency improvement and effective reporting/processes/operations. Serves as a key leadership point of contact for internal teammates and external third party ensuring an overall smooth and positive experience in the delivery of services

Provide end-to-end business Program Management for the implementation of strategic roadmap/enhancement and leading the maturity of enterprise-wide Contingent Workforce Productivity program at Truist. This includes working with tool provider (Sapience Analytics) and Truist Technology teams, developing strategy, business requirements/processes, rollout, training, governance, reporting, user adoption, user support and strong hands-on analytics
Collaborate with Technology teams leaders responsible for driving the execution of technology components for enterprise program implementation and operational support ensuring smooth delivery of program components
Lead and participate in the maturity of an existing repeatable contingent workforce productivity model for roll out to Truist enterprise business units. This includes contingent worker productivity tracking, analytics, training and productivity improvement drivers / actions
Lead and participate in the business requirements and process definition working with business units/staff to gather requirements for implementation / support for contingent workforce productivity initiatives
Enhance analytics package including metrics to enhance data relevance including contingent worker core vs. noncore activities as well as defining metrics by Truist Manger, supplier, location, role profile
Collaborate / coordinate with others to develop, implement and provide ongoing governance, procedures and third party risk management
Participate on and lead strategic contingent workforce initiatives for the Truist Contingent Workforce Program to drive cost savings, efficiency, reporting/operations, risk/compliance, and spend management
Provide subject matter and business analytics expertise for the analysis for the productivity tool (Sapience Analytics)

BA/BS Degree and 10 years of progressive leadership responsibility and solid experience as a Senior Project Manager working in technology application development and release management
Experience with large Enterprise wide roll and enhancement of a business program and software product collaborating with technology teams and enterprise third party software provider. Experience should include vendor performance and being able to hold technology teams and vendor accountable for external deliverables and change management rams and tools
Strong program governance experience as a Senior Project Manager with tracking and managing projects to include project schedule / tasking / deliverables, issues, risks, and action-items collaborating closely with others
Strong hands on business/data analytics experience need to be subject matter expert with productivity tool (Sapience Analytics) to drive effective presentations and discussions
Experience leading and participating in delivering high-end customer service to internal teammates and external supplier partners
Excellent interpersonal, communication, conflict-resolution and problem-solving skills and experience collaborating and coordinating with multiple stakeholders across the business and corporate
Project Management Professional (PMP) certification
Demonstrated proficiency in Microsoft Office software products with emphasis in working independently to create documents, spreadsheets, and development and delivery of executive level strategic presentations and business case
Experience developing and providing ongoing governance for policy and procedures.

Experience working with Sapience Analytics an enterprise business work activity analytics, insights and productivity solution is preferred
Experience with project management tools such as Microsoft Project, Smartsheets or other
Experience with Workflow (MS Visio) developing process flows, policy and procedure documents

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

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