Contents Supervisor

Paul Davis • Birmingham, AL

82d

About The Position

As a Contents Supervisor with Paul Davis, you will lead a team of hardworking individuals dedicated to serving the community after disasters strike properties. Your role will involve making a significant difference for those affected, ensuring projects are completed on budget while providing an exceptional customer experience. You will need to be empathetic and communicate effectively using modern technology. Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties across the United States and Canada, and we are expanding locally, offering career opportunities for those seeking purpose in their work. We emphasize creating opportunities for our team members through industry training and certifications, allowing Contents Managers to become experts in their field. Our principles of customer service, dynamic decision-making, and leadership are key to our rapid growth, and you will play a crucial role in coordinating teams effectively to ensure profitable job performance.

Requirements

• Desire to join a world-class team and contribute a positive attitude
• Dedication to customer service
• Ability to lead others from diverse backgrounds
• Excellent written and verbal communication skills
• IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
• Ability to adapt to change
• Valid driver's license with a clean record
• Have the ability to work nights/weekends and overtime, if needed
• Desire to continually learn new things

Responsibilities

• Foster an environment of collaboration and teamwork within the division and company
• Self-managing and time management skills
• Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
• Job schedule management and coordination
• Focus and dedication to providing excellent customer service
• Assist other team members when needed and foster a positive working relationship with other departments
• Be a great representative of our brand
• Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters
• Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion
• Re-inspect job sites for quality control
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner
• Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment
• Manage projects and existing crews
• Supervise pack-outs, move outs and inventory/evaluation of items

Benefits

• Paid time off
• Leadership Development
• Referral program
• Great culture and team dynamic
• Hourly pay based on experience and certifications
• Bonus opportunities based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Waste Management and Remediation Services
• Number of Employees: 1,001-5,000 employees