Contents Project Manager

Servpro • Mishawaka, IN

5d

About The Position

SERVPRO of South Bend NE/W. St Joseph/S. Elkhart is hiring a Contents Project Manager! Lead Our Contents Division to restore customers property to "Like It Never Even Happened!" When customers experience a loss, their personal belongings often carry the most emotional weight. As our Contents Project Manager, you will lead our Contents Division—overseeing pack-outs, inventory, cleaning, storage, and pack-backs—while managing a team, controlling costs, and delivering exceptional customer service. This role is ideal for a hands-on operational leader who thrives in fast-paced environments, holds teams accountable, and takes pride in running organized, profitable, high-quality contents operations. Why Join SERVPRO of West St. Joseph County? - Competitive compensation - Strong benefits - Career growth & advancement - Professional development & certifications - A stable, growing company with a mission that matters

Requirements

• Valid driver’s license
• High school diploma or GED
• 1+ year of leadership experience in restoration, moving, storage, logistics, construction, or related industry
• Ability to lift 50 lbs regularly (100 lbs with assistance)
• Ability to work in physical environments (attics, ladders, tight spaces)

Nice To Haves

• Experience in contents restoration, moving, warehousing, or inventory management
• Knowledge of pack-outs, contents cleaning, and storage processes
• IICRC Certification (or willingness to obtain)
• Strong organizational skills and high attention to detail
• Confidence leading teams in a fast-moving, deadline-driven environment

Responsibilities

• Oversee all contents restoration services, including pack-outs, pack-backs, cleaning, storage, and specialty handling
• Ensure accurate contents inventories, photos, documentation, labeling, and chain-of-custody tracking
• Manage project scope and estimates using SERVPRO systems and carrier guidelines
• Coordinate crews, subcontractors, warehouse/storage logistics, and job timelines
• Monitor cycle time, quality standards, and operational efficiency from start to finish
• Ensure high-quality handling of textiles, electronics, artwork, furniture, and sentimental items
• Lead, coach, and hold accountable Contents Technicians and Crew Chiefs
• Train team members on packing standards, cleaning protocols, inventory accuracy, and documentation
• Conduct quality checks and audit inventory accuracy
• Address performance issues with coaching, feedback, and corrective action
• Participate in recruiting, hiring, onboarding, and development of contents team members
• Serve as the primary point of contact for customers regarding contents services
• Set clear expectations and provide professional, proactive, and compassionate communication
• Ensure customers feel confident their belongings are protected, respected, and properly restored
• Manage customer satisfaction and online review performance
• Track contents job profitability
• Monitor pack-out to pack-back cycle time
• Maintain inventory accuracy rate
• Reduce damage/rework incidents
• Control production efficiency and labor cost
• Support customer satisfaction and service quality
• Manage contents equipment, vehicles, supplies, and warehouse organization
• Ensure proper storage, labeling, and protection of customer property
• Control production expenses and minimize loss or damage risks
• Maintain clean, organized job sites and storage areas

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED