Contents Production Manager

Servpro • Beverly Hills, CA

15d • $70,000 - $80,000

About The Position

A great candidate for this role will have previous cleaning, mitigation/ restoration industry experience supervising production crews and jobs, as well coordinating requirements for production, completing job files, and monitor jobs from start to finish. SERVPRO Beverly Hills is an industry leading water, mold, and large loss fire restoration company. We are one of a select few members of the SERVPRO Global Disaster Recovery Team Program, singling us out as one the largest producers of commercial damage restoration in the country and worldwide. Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Requirements

• 3 + years experience in the Restoration Industry
• 1+ year Supervisory/Management experience within the Restoration industry, Contents division preferably
• Knowledge of commercial cleaning products, cleaning and restoration equipment, and office technology and procedures
• Knowledge of industry safety and risk management best practices to minimize workplace injuries and damage to property and equipment
• Knowledge of payroll and timekeeping practices
• Strong leadership, management and supervision skills
• Ability to effectively communicate with customers and COIs of diverse backgrounds
• Superb customer service, administrative, and verbal and written communication skills
• Valid Drivers License

Responsibilities

• Management of Production Team:
• Recruit, hire, train, manage, provide feedback for Production Team members
• Assign and coordinate jobs with crews.
• Train Production Team on SERVPRO® Contents guidelines and quality standards
• Provide regular performance feedback to Production Team and conduct annual performance evaluations
• Monitor performance of production staff to ensure compliance with SERVPRO® Contents standards and policies
• Perform as Crew Chief on an interim basis as necessary to ensure job site documentation and progress on projects
• Monitor staff compliance with all payroll and timekeeping requirements and that timecards are accurate, complete, and timely submitted to payroll department
• Project Management:
• Respond immediately to all calls concerning commercial losses and all calls concerning residential losses within 24 hours
• Develop and review job scope to ensure accuracy and clarity
• Create project cost estimates by adhering to established pricing schedules and review any alterations or deviations from pricing schedule with Operations Manager or General Manager.
• Identify production services, assign time, and materials necessary to develop accurate Contents job estimates
• Document, record and submit scope sheets, pictures, and supporting documents into the estimating database
• Monitor projects to ensure that project timelines and production costs are maintained at the agreed upon completion date and rates established for the project
• Manage scheduling of jobs, staff, resources, and crews to meet SERVPRO® Contents production standards, guidelines, and deadlines
• Customer Service:
• Resolve customer concerns and complaints; escalate these to the operations manager, general manager, or owner as needed
• Maintain a pipeline of new business and solicit business from existing and new customers
• Act as the Company’s representative and manage the Company’s relationships with customers, homeowners, commercial building owners, facility managers, property management companies, insurance agents, adjusters and consultants

Benefits

• Bonus based on performance
• Competitive salary
• Health insurance
• Weekly pay and bonuses opportunities
• Company iPad, company phone, company credit card
• PTO, Sick Pay, Paid Holidays
• Medical, Vison, Dental, Life Insurance
• Working for the largest and best SERVPRO franchise!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees