Contents Packout Manager

Royal Restoration-posted 13 days ago
$50,000 - $65,000/Yr
Full-time • Manager
Springfield, VA
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Join Royal Restoration Inc. as a Contents Packout Manager in Springfield, VA, where you will lead exciting restoration projects and make a real difference in our community. We are looking for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional results.

  • Supervise and lead a team of Contents Technicians, providing guidance, training, and support to ensure efficient, high-quality service on every job.
  • Take comprehensive inventory of all items impacted by damage and ensure accurate digital documentation using contents/restoration software (photos, notes, barcodes, lists, etc.).
  • Oversee careful packing, labeling, and organization of items to ensure safety, proper documentation, and easy identification.
  • Coordinate wrapping and padding of furniture and other large items to prevent damage during transportation and storage.
  • Manage and oversee loading/unloading of contents onto company vehicles and their safe transportation from the jobsite to our warehouse facility and back.
  • Maintain clear and professional communication with customers, addressing concerns, explaining the process, and providing updates on the status of their belongings.
  • Ensure safe storage and organization of items within the warehouse, including vault/rack assignments and accurate tracking.
  • Coordinate and execute the return (packback) of items to the customer’s home or business upon project completion, ensuring accuracy and customer satisfaction.
  • Adhere to all safety and procedural guidelines to create a safe work environment and ensure proper PPE and lifting techniques are always used.
  • Provide leadership and mentorship to team members, fostering a positive work culture and high performance.
  • Occasionally perform hands-on tasks, including lifting up to 50–70 lbs and working in post-loss environments, as needed to support the team.
  • Previous supervisory or leadership experience in restoration, moving, warehouse, logistics, or a related field (contents restoration preferred).
  • Strong organizational and communication skills.
  • Proven ability to manage and prioritize multiple jobs and tasks efficiently.
  • Detail-oriented with a strong focus on accuracy and accountability.
  • Excellent customer service skills and ability to communicate clearly with homeowners, property managers, and insurance adjusters.
  • Ability to work effectively in a fast-paced, dynamic environment with changing schedules.
  • Commitment to safety protocols and procedures; comfortable enforcing PPE and safe lifting standards.
  • Valid driver’s license with clean driving record (no DUI/DWI or reckless driving).
  • Ability to regularly lift 50+ lbs and perform physical labor (bending, carrying, standing for long periods).
  • Full-time availability, including occasional evenings or weekends depending on emergency jobs.
  • IICRC OCT/FSRT certifications and experience with contents software (Dash,XactAnalysis, ContentsTrack, XactContents, etc.) are a plus
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Free uniforms
  • Health insurance
  • Paid time off
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