Contents Packout Manager

Royal Restoration • Springfield, VA

9d • $50,000 - $65,000

About The Position

Join Royal Restoration Inc. as a Contents Packout Manager in Springfield, VA, where you will lead exciting restoration projects and make a real difference in our community. We are looking for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional results.

Requirements

• Previous supervisory or leadership experience in restoration, moving, warehouse, logistics, or a related field (contents restoration preferred).
• Strong organizational and communication skills.
• Proven ability to manage and prioritize multiple jobs and tasks efficiently.
• Detail-oriented with a strong focus on accuracy and accountability.
• Excellent customer service skills and ability to communicate clearly with homeowners, property managers, and insurance adjusters.
• Ability to work effectively in a fast-paced, dynamic environment with changing schedules.
• Commitment to safety protocols and procedures; comfortable enforcing PPE and safe lifting standards.
• Valid driver’s license with clean driving record (no DUI/DWI or reckless driving).
• Ability to regularly lift 50+ lbs and perform physical labor (bending, carrying, standing for long periods).
• Full-time availability, including occasional evenings or weekends depending on emergency jobs.

Nice To Haves

• IICRC OCT/FSRT certifications and experience with contents software (Dash,XactAnalysis, ContentsTrack, XactContents, etc.) are a plus

Responsibilities

• Supervise and lead a team of Contents Technicians, providing guidance, training, and support to ensure efficient, high-quality service on every job.
• Take comprehensive inventory of all items impacted by damage and ensure accurate digital documentation using contents/restoration software (photos, notes, barcodes, lists, etc.).
• Oversee careful packing, labeling, and organization of items to ensure safety, proper documentation, and easy identification.
• Coordinate wrapping and padding of furniture and other large items to prevent damage during transportation and storage.
• Manage and oversee loading/unloading of contents onto company vehicles and their safe transportation from the jobsite to our warehouse facility and back.
• Maintain clear and professional communication with customers, addressing concerns, explaining the process, and providing updates on the status of their belongings.
• Ensure safe storage and organization of items within the warehouse, including vault/rack assignments and accurate tracking.
• Coordinate and execute the return (packback) of items to the customer’s home or business upon project completion, ensuring accuracy and customer satisfaction.
• Adhere to all safety and procedural guidelines to create a safe work environment and ensure proper PPE and lifting techniques are always used.
• Provide leadership and mentorship to team members, fostering a positive work culture and high performance.
• Occasionally perform hands-on tasks, including lifting up to 50–70 lbs and working in post-loss environments, as needed to support the team.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed