Contents, pack out and Cleaning Technician

SERVPRO of South Orange County - 12342 • Lake Forest, CA

21h

About The Position

Join SERVPRO of South Orange County as a Contents, Pack Out and Cleaning Technician, where you'll play a vital role in restoring homes and businesses after disasters. Be part of a dynamic team dedicated to providing exceptional service and supporting our community in times of need.

Requirements

• Minimum of 3 years hands-on experience in contents manipulation, pack-out, and pack-back services
• Proven experience with contents cleaning methods (dry cleaning, wet cleaning, specialty items)
• Strong organizational and documentation skills
• Ability to lift 50+ lbs, bend, climb, and work in physically demanding environments
• Valid driver’s license with acceptable driving record
• Ability to work extended hours, weekends, or on-call when needed
• Strong attention to detail and time management skills
• High school diploma or equivalent; experience in restoration or cleaning preferred.
• Valid driver's license with a clean driving record.
• Strong attention to detail and commitment to quality service.
• Ability to lift heavy items and perform physically demanding tasks.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours, including evenings and weekends.

Nice To Haves

• Prior experience with SERVPRO or another professional restoration company (fire, water, mold) is strongly preferred
• SERVPRO certification(s) or equivalent restoration training
• Experience with contents management software (e.g., DASH, Encircle, or similar)
• IICRC certifications (WRT, FSRT, OCT, or CCT) a plus
• Leadership or crew-lead experience is a bonus
• Certification in water damage restoration or related fields is a plus.

Responsibilities

• Perform detailed pack-out, inventory, cleaning, storage, and pack-back of customer contents.
• Perform content pack-out services to safely remove and store items from affected properties.
• Conduct thorough cleaning and restoration of contents, including upholstery and textiles.
• Assess and document the condition of items before and after cleaning.
• Utilize appropriate cleaning techniques and equipment to ensure high-quality results.
• Communicate effectively with clients to address their concerns and provide updates.
• Maintain a clean and organized work environment, adhering to safety protocols.
• Collaborate with team members to ensure efficient workflow and project completion.
• Participate in ongoing training and development to enhance skills and knowledge.
• Properly handle, wrap, label, and document personal property using industry standards
• Safely manipulate furniture, electronics, textiles, and fragile items
• Maintain accurate inventory records (manual and/or digital systems)
• Load and unload contents trucks efficiently and safely
• Follow all safety, cleaning, and restoration protocols
• Maintain a professional and respectful presence in customer homes

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED