Contents Manager

Paul Davis • Pass Christian, MS

106d

About The Position

Paul Davis Restoration, Inc. is a national leader in property damage emergency services, restoration, and reconstruction for residential and commercial properties. With more than 340 franchises and company-owned operations across the US and Canada, we've helped over two million property owners restore their homes and businesses since 1966. We are seeking a Contents Manager to lead our contents division, oversee project execution, and deliver best-in-class service to clients who have experienced property loss. This role requires a balance of operational leadership, customer service excellence, and team development to ensure every project is completed on time, on budget, and to the highest quality standards.

Requirements

• Proven leadership experience in restoration, construction, or related industry.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent communication skills, both written and verbal.
• IICRC certifications (Fire, Water, Odor, Upholstery) preferred.
• Ability to adapt to change and work in high-pressure situations.
• Valid driver's license with a clean record.
• Willingness to work nights, weekends, and overtime as needed.

Responsibilities

• Lead and manage contents crews, ensuring efficient, safe, and high-quality pack-outs, cleaning, storage, and returns.
• Oversee job scheduling, workflow, and resource allocation to maximize productivity and meet deadlines.
• Prepare accurate estimates and documentation in compliance with carrier guidelines.
• Maintain proactive, clear, and professional communication with clients, insurance adjusters, and internal teams.
• Conduct on-site inspections for quality control, issue resolution, and client satisfaction.
• Ensure inventory accuracy and proper maintenance of all equipment and vehicles.
• Mentor, train, and develop team members to meet performance and quality expectations.
• Track key performance indicators (KPIs) such as job profitability, cycle time, and customer satisfaction scores.
• Identify process improvements to drive efficiency and operational excellence.

Benefits

• Competitive base salary plus performance-based incentives
• Paid training and industry certifications
• Leadership development opportunities
• Monthly cross-training to advance your career
• Flexible scheduling options
• Bonus opportunities based on performance
• Strong team culture and supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Waste Management and Remediation Services
• Number of Employees: 1,001-5,000 employees