Contents Manager

Paul Davis • Richmond, VA

76d • $19 - $23

About The Position

As a Contents Manager with Paul Davis, you will lead a dedicated team focused on serving the community during challenging times. Your role will involve making a significant impact on the lives of individuals who have experienced property disasters. You will take pride in ensuring that your team completes projects within budget while delivering an exceptional customer experience. Empathy and a sense of urgency are crucial as you communicate with clients and team members using modern technology.

Requirements

• Desire to join a world-class team and contribute a positive attitude
• Dedication to customer service
• Ability to lead others from diverse backgrounds
• Excellent written and verbal communication skills
• IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
• Ability to adapt to change
• Valid driver's license with a clean record
• Have the ability to work overtime, if needed
• Desire to continually learn new things

Responsibilities

• Foster an environment of collaboration and teamwork within the division and company
• Self-managing and time management skills
• Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
• Job schedule management and coordination
• Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters
• Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion
• Re-inspect job sites for quality control
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner
• Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment
• Manage projects and existing crews
• Supervise pack-outs and inventory/evaluation of items

Benefits

• Leadership Development - our company grows from the inside
• Cross-training opportunities to advance your career
• Paid training
• Job referral bonus
• Great culture and team dynamic
• Hourly pay: $19.00 to $23.00/hour based on experience and certifications
• Commission based on job profit

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Waste Management and Remediation Services
• Number of Employees: 1,001-5,000 employees