Contents Manager

Paul Davis Restoration of East/San Gabriel Valley, CA • Monrovia, CA

1d

About The Position

What does a Contents Manager with Paul Davis do?

Lead a team of hardworking individuals serving others within your community during times of need

Make a meaningful difference for families and businesses that have experienced property damage due to water, fire, mold, or other disasters

Take pride in delivering projects on budget while providing an exceptional customer experience from start to finish

Show empathy and professionalism while guiding customers through difficult situations using modern communication tools and technology

Manage contents restoration projects including pack-outs, cleaning, storage, and pack-backs with a focus on quality and efficiency

Coordinate teams, schedules, and resources to ensure projects are completed safely, efficiently, and profitably

Why Join the Team?

Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose in their work.

We believe in creating opportunities for our team members by providing industry training, leadership development, and certifications through Paul Davis University. Contents Managers have the opportunity to become experts in restoration while building long-term careers.

Built upon principles of customer service, dynamic decision-making, and leadership, our team focuses on living our Vision, Mission, and Values every day. You play a critical role in coordinating teams effectively and ensuring projects are completed successfully and profitably.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Why the Team Needs You

Serving others after a disaster is challenging but incredibly rewarding. Every team member at Paul Davis must demonstrate a strong work ethic, attention to detail, and a genuine desire to help people.

As a Contents Manager, you will help restore not just property — but peace of mind. You will work directly with customers during stressful situations, helping them navigate the restoration process with confidence and care. If you enjoy leadership, problem-solving, and making a real impact in people’s lives, this role is for you.

Requirements

• Desire to join a world-class team with a positive attitude
• Strong dedication to customer service
• Ability to lead and motivate individuals from diverse backgrounds
• Excellent written and verbal communication skills
• Ability to adapt in a fast-paced and changing environment
• Valid driver’s license with a clean driving record
• Desire to continuously learn and grow professionally

Nice To Haves

• IICRC Certifications a plus (Fire, Water, Odor, Upholstery Restoration)

Responsibilities

• Foster an environment of collaboration and teamwork within the contents division and across departments
• Demonstrate strong self-management, organization, and time-management skills
• Write estimates per carrier guidelines for pack-outs, content cleaning, pack-backs, and laundry restoration services
• Manage job schedules, labor coordination, and project timelines
• Deliver an exceptional customer experience through proactive communication and service
• Assist other departments as needed and maintain strong working relationships across the company
• Represent the Paul Davis brand professionally at all times
• Communicate clearly and proactively with internal staff, customers, quality assurance teams, and insurance adjusters
• Meet clients and adjusters on-site to resolve issues and provide professional recommendations
• Perform job site re-inspections to ensure quality control and adherence to company standards
• Serve as the primary point of contact for customers, resolving questions and concerns efficiently and professionally
• Maintain organized, clean, and properly stocked vehicles, equipment, and warehouse inventory
• Manage multiple projects simultaneously while maintaining profitability and quality standards
• Supervise pack-outs, detailed inventories, and evaluation of salvageable versus non-salvageable items
• Ensure proper documentation, chain-of-custody procedures, and handling of customer belongings

Benefits

• Company car
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed