Contents Manager
About The Position
With a ‘One Team’ mentality, manage contents crews and job assignments as assigned while following PuroClean® production guidelines. The Contents Manager plays a crucial role in assessing, documenting, and restoring damaged personal property in homes and businesses. Keeping the General/Operations Manager and Owner updated on all aspects of production. Supervise scheduling, coordination requirements for the job, completing job files, and monitoring jobs from start to completion. Completing documentation in a timely manner and maintaining production costs at the established rate. Our Contents Managers take pride in going above and beyond customer expectations in their times of need by providing a world-class level of service, which sets them apart from our competitors in the industry.
Requirements
- Ability to identify areas of opportunity among teammates, coaching for growth
- Strength in team building and establishing lasting relationships with clients and teammates
- High school diploma or equivalent.
- Previous experience in content restoration, cleaning, or a related field is a plus.
- Strong attention to detail, organizational, excellent communication, and customer service skills.
- Ability to lift and move heavy objects, as this role involves physical labor.
- Willingness to work in various environments, including properties damaged by fire, water, or other disasters.
- Valid driver’s license and a reliable transportation method.
- Willingness to work flexible hours, including evenings and weekends, as needed.
- A commitment to professionalism, integrity, and empathy when dealing with clients’ personal belongings.
Nice To Haves
- Previous experience in content restoration, cleaning, or a related field is a plus.
Responsibilities
- Conduct thorough inspections of damaged contents and personal property in residential and commercial settings.
- Document the condition of items, catalog them, and photograph them as necessary for insurance claims and restoration purposes.
- Safely and efficiently pack, transport, and store contents, ensuring proper care and handling of valuable and sentimental items.
- Utilize appropriate cleaning and restoration techniques to restore items to their pre-loss condition, including cleaning, deodorizing, and repairing as needed.
- Maintain accurate records and documentation of all work performed, ensuring compliance with company and industry standards.
- Collaborate with the restoration team to ensure a seamless and efficient restoration process.
- Follow safety protocols and guidelines to ensure a safe working environment for yourself and your colleagues.
Benefits
- Opportunity for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
