Contents Manager

Paul Davis of Northwest Arkansas • Lowell, AR

88d • $16 - $22

About The Position

As a Contents Manager with Paul Davis, you will lead a team of hardworking individuals dedicated to serving others in your community. Your role will involve making a difference for those who have experienced a disaster at their property, ensuring that projects are completed on budget while providing an exceptional customer experience. You will need to be empathetic and communicate effectively using modern technology. Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada, and we are growing locally, offering career opportunities for individuals seeking purpose in their work. We emphasize creating opportunities for our team members through industry training and certifications at Paul Davis University. Our values include delivering on promises, respecting individuals, taking pride in our work, and practicing continuous improvement. Our vision is to provide extraordinary care while serving people in their time of need, and our mission is to provide opportunities for great people to deliver Best in Class results.

Requirements

• Desire to join a world-class team and contribute a positive attitude
• Dedication to customer service
• Ability to lead others from diverse backgrounds
• Excellent written and verbal communication skills
• Ability to adapt to change
• Valid driver's license with a clean record
• Ability to work nights/weekends and overtime, if needed
• Desire to continually learn new things
• Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
• Attention to detail and thoroughness in cleaning properties and items
• Possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Familiarity with project management software, note taking and Microsoft Office

Responsibilities

• Foster an environment of collaboration and teamwork within the division and company
• Self-managing and time management skills
• Writing estimates or scopes per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
• Job schedule management and coordination
• Focus and dedication to providing excellent customer service
• Assist other team members when needed and foster a positive working relationship with other departments
• Be a great representative of our brand
• Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters
• Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion
• Re-inspect job sites for quality control
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner
• Manage projects and existing crews
• Supervise pack-outs and inventory/evaluation of items

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Leadership Development
• Monthly cross-training opportunities
• Flex schedule
• Paid training
• Referral program
• Great culture and team dynamic
• Bonus opportunities based on performance

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees