Content Strategy and AI Specialist

OnTarget Communications • Boston, MA

4d • Remote

About The Position

Design outcome-driven content frameworks and AI workflows
Establish governance for AI-assisted content creation, retrieval, and usage
Define clear processes, metrics, and ownership to ensure operational effectiveness
Partner cross-functionally to drive alignment and adoption
Standardize terminology and taxonomies to improve discoverability and AI retrieval accuracy
Define and track KPIs to measure documentation impact and self-service effectiveness
Continuously evaluate and optimize content performance for AI-enabled experiences

Requirements

• Strong understanding of cybersecurity principles and industry practices
• Expertise in Identity and Access Management (IAM), including SAML, OIDC, SCIM, and MFA
• Proven experience designing information architecture, metadata schemas, and structured content models
• Hands-on experience with AI systems, including prompt development and optimizing content for AI retrieval and generation
• Extensive experience creating structured, modular technical documentation in complex enterprise environments
• Demonstrated ability to lead content transformation efforts from gap analysis through standards definition and organizational adoption

Responsibilities

• Design outcome-driven content frameworks and AI workflows
• Establish governance for AI-assisted content creation, retrieval, and usage
• Define clear processes, metrics, and ownership to ensure operational effectiveness
• Partner cross-functionally to drive alignment and adoption
• Standardize terminology and taxonomies to improve discoverability and AI retrieval accuracy
• Define and track KPIs to measure documentation impact and self-service effectiveness
• Continuously evaluate and optimize content performance for AI-enabled experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed