Content Strategist

MetaPhase Consulting • Washington, DC

139d

About The Position

MetaPhase is seeking a Content Strategist to support a federal digital transformation program by developing inclusive, accessible, and user-centered content strategies. You’ll be at the intersection of customer experience, human-centered design, and digital delivery—helping government clients communicate clearly and consistently across digital services. This role is ideal for someone who thrives in collaborative, agile environments and has a passion for plain language, content governance, and helping users achieve their goals through thoughtful content design.

Requirements

• 3+ years of experience in content strategy, UX writing, web publishing, or digital communications
• Experience working in agile or iterative delivery environments
• Strong writing, editing, and information architecture skills with a focus on usability and accessibility
• Familiarity with U.S. Web Design System (USWDS), Section 508, and plain language guidelines
• Ability to manage content lifecycles—from planning and creation to approval and publishing
• Excellent collaboration and communication skills across technical and non-technical stakeholders
• U.S. Citizenship required (NO EXCEPTIONS)
• Ability to obtain a Public Trust clearance

Nice To Haves

• Experience working with federal agencies or government programs
• Familiarity with content design tools such as Figma, Mural, or InVision
• Knowledge of content management systems (e.g., Drupal, WordPress) and web publishing workflows
• Background in human-centered design, UX research, or strategic communications
• Certifications in content strategy, UX writing, or accessibility (e.g., IAAP CPACC, Nielsen Norman Group)

Responsibilities

• Plan and implement content strategies that align with user needs, client missions, and program goals
• Conduct content audits and gap analyses to evaluate content effectiveness across websites, platforms, and channels
• Define and manage editorial calendars, workflows, and content governance models
• Write and edit digital content in plain language, ensuring alignment with federal accessibility (508/WCAG) and usability standards
• Collaborate with UX designers, developers, and product owners to translate content needs into digital interfaces
• Facilitate stakeholder interviews, usability testing, and workshops to refine content direction
• Develop voice and tone guidelines and support client teams in content adoption and governance
• Analyze and report on content performance using tools like Google Analytics, SiteImprove, or similar

Benefits

• Generous PTO
• Federal holidays
• Parental leave
• Comprehensive health coverage (medical, dental, vision, life, and disability)
• 401(k) with company match
• FSA/HSA options
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree