Content Strategist-Remote-6065

itD Tech • Phoenix, AZ

5h • Remote

About The Position

itD is seeking a Content Strategist to lead and execute content updates across Meta’s Help Centers, including the Facebook, Instagram, and Business Help Centers. This role is critical in ensuring accurate, clear, and user-friendly documentation for new and existing product features—often supporting brand-new, market-launch initiatives. The ideal candidate will bring deep experience in digital content strategy, CMS publishing, and cross-functional collaboration, with a proven track record of delivering high-quality, public-facing help content that supports seamless product launches and improves user understanding.
Location: Fully Remote (West Coast preferred; Central time zone acceptable)

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Requirements

• 3+ years of digital content writing and content management experience.
• Experience executing content strategy for product or feature updates.
• Hands-on experience using a Content Management System (CMS) to publish content.
• Working knowledge of HTML for content formatting and publishing.
• Experience collaborating with cross-functional stakeholders to produce public-facing content.
• Proven ability to meet publishing deadlines in fast-paced environments.

Nice To Haves

• Experience writing technical or educational guides for consumers or businesses.
• Experience supporting Help Center or customer support documentation.
• Experience working within a global technology company or digital-first industry.
• Familiarity with marketing or communications industries.
• Experience creating content for global audiences.

Responsibilities

• Create, edit, and publish Help Center content in clear, jargon-free language aligned with Meta’s voice and quality standards.
• Execute content strategy to support new product launches and feature updates, ensuring readiness by go-live dates.
• Collaborate with cross-functional stakeholders (marketing, technical, product, legal) to gather information and secure approvals.
• Manage content updates within a CMS, including structuring articles and applying basic HTML formatting.
• Optimize and refine content to improve clarity, user experience, and helpfulness ratings.
• Meet tight publishing deadlines with exceptional attention to detail and accuracy.
• Provide regular progress updates to stakeholders and proactively resolve content gaps or ambiguities.
• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Benefits

• comprehensive medical benefits
• a 401k plan
• paid holidays
• medical
• dental
• vision
• life insurance
• paid holidays
• 401K + matching
• networking & career learning and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level