We’re a multidisciplinary UX team that drives the user experience for both customer and employee-facing applications. In this position, you’ll be working with the Senior UX Designer and be responsible for creating content across our employee facing customer service tool. You’ll get experience and insight into understanding business requirements, user research and work with product teams to deliver clear, consistent, customer-focused content. In this position, you’ll be responsible for planning, creating and managing content across multiple digital channels. The UX Content Designer has a deep understanding of the content planning, tone-of-voice, style and formatting needed to maintain consistency and brand identity. You’ll partner with UX Product Designers and product teams to provide relevant, customer-focused content based on the understanding of our customers’ and employees’ behaviors, needs and pain points. You’ll participate in user research to understand and analyze the performance of content, identify areas for improvement and optimize messaging to ensure it resonates with our end users. This job is a member of the Technology Strategy & User Experience (UX) team within the Information Technology division at American Airlines.