Content Strategist - Help Center Content Management

Linda Werner & Associates

9h • Remote

About The Position

The organization is seeking a detail‑oriented and highly collaborative Content Strategist to manage updates across multiple Help Centers that support a global consumer and business audience. This role is ideal for a strong writer and editor with hands‑on experience in digital content management, content strategy, and CMS‑based publishing.
The Content Strategist will work closely with cross‑functional partners to understand new product features, draft and refine Help Center articles, and ensure content is accurate, clear, and aligned with brand and quality standards. This role requires excellent communication skills, proactive problem‑solving, and the ability to manage multiple deadlines in a fast‑paced environment.
This role offers the opportunity to work on content for new, emerging products and features—often before they are publicly released. The Content Strategist will play a key role in ensuring users have clear, accurate, and timely information at launch, directly influencing user understanding and product adoption.
Success in This Role Looks Like
Meeting publishing deadlines to support seamless product launches.
Ensuring accuracy and clarity across all Help Center articles.
Reducing user confusion and increasing helpfulness ratings.
Maintaining strong cross‑functional relationships and communication.

Requirements

• 3+ years of experience in digital content writing, editing, and content management.
• Hands‑on experience using a CMS to draft, structure, and publish content.
• Familiarity with HTML for basic formatting and troubleshooting.
• Experience collaborating with cross‑functional stakeholders to produce public‑facing content.
• Strong writing, editing, and communication skills with exceptional attention to detail.
• Ability to manage multiple deadlines and work independently.

Nice To Haves

• Experience writing technical, instructional, or educational content for consumer or business audiences.
• Background working within a global technology company or digital‑first environment.
• Understanding of marketing, communications, or product development workflows.
• Experience supporting global audiences and adapting content for international use.
• Familiarity with Help Center ecosystems or similar knowledge‑base environments.
• Basic understanding of HTML and web publishing best practices.

Responsibilities

• Create, edit, and publish Help Center content in clear, user‑friendly language that accurately explains how to use consumer and business tools.
• Execute content strategy for product updates, ensuring consistency, accuracy, and alignment with organizational standards.
• Collaborate with cross‑functional partners—including product marketing, technical teams, legal, communications, and events—to gather information and manage feedback.
• Draft, structure, and optimize content within a content management system (CMS).
• Manage approvals and coordinate with legal and policy teams to ensure compliance.
• Publish content in alignment with product launch timelines and go‑live requirements.
• Continuously refine and optimize Help Center content based on user feedback, performance metrics, and product changes.
• Maintain high editorial quality standards and ensure content reduces user confusion and increases helpfulness.

Benefits

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed