Content Strategist

Nava PBC

6h • Remote

About The Position

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.
As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.
Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Content Strategist to oversee and work on complex, long-term content projects that drive our mission forward. In this role, you will work on small teams to drive the content strategy forward for programs that affect millions of Americans. You will assist your fellow designers in developing tools, processes, and policies to support effective user-centered communications. Your work will also include drafting, editing, managing, and distributing content. The content strategist role requires an individual comfortable with rapidly evolving, ambiguous situations who are able to adapt to changing tactical circumstances and chart a course through uncertainty. You’ll bring us closer to the people we ultimately serve, and help set high standards for our teams in terms of simplicity, empathy, and accessibility.

Requirements

• Depth of experience leading complex, long-term content projects (E.g. CMS migration, content development)
• Experience building information architecture specifically content hierarchy and information organization
• Understanding of analytics planning and tracking
• Experience with content curation or editorial planning
• Ability to build and form strong relationships with the internal team and external partners
• Self-directed, requiring minimal supervision.
• An adaptive, empathetic, collaborative, and positive mindset
• Excellent written and verbal communication skills, technical and otherwise
• Legal authorization to work in the United States
• Ability to meet any other requirements for government contracts for which candidates are hired
• Work authorization that doesn’t require visa sponsorship, now or in the future
• May be subject to a government background check or security clearance, depending on the contract
• This role requires you to work from the contiguous United States.

Nice To Haves

• Leverages a human-centric approach to building compelling storytelling
• A strategic approach to leveraging multimedia as a part of designing and architecting engaging content
• Experience developing content modeling and working with SEO and metadata
• Familiarity with content management systems
• Previous experience developing systems for re-using content and for architecting (organizing) information to be most effective for users is also helpful
• Comfortable sitting side by side with engineering or delivery management to go through details
• Experience working in an agile, multidisciplinary team environment

Responsibilities

• Create content-focused strategic and tactical recommendations, such as content modeling and taxonomy development
• Plan and implement scalable enterprise-wide content initiatives
• Align diverse client stakeholders on a common goal
• Develop content creation processes and editorial workflow
• Build and adapt deliverables to meet client needs solving client problems with well-reasoned plans, strong communication, creative approaches, and optimism
• Research and develop information architecture and content
• Train and mentor mid-level teammates and external partners consultants

Benefits

• Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
• Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
• Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
• Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
• Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
• Parental leave — paid time off for new parents, plus weekly meals delivered to your home
• Wellness program — full platform offering physical, mental, & emotional health resources & support tools
• Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program
• Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest
• 401(k) match — Nava matches 4% of your salary to support your retirement savings plan
• Flexible work — remote-first environment with flexibility built around your schedule and responsibilities
• Home office setup — company laptop & setup assistance provided via Staples for remote work needs
• Utility support — monthly reimbursement to help offset eligible home office utility expenses
• Learning opportunities — internal training programs and resources to help grow your professional skills
• Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs
• Referral bonus — get rewarded when you refer great people who join the Nava team
• Commuter benefits — pre-tax commuter programs to support in-office travel when applicable
• Supportive culture — A collaborative and remote-friendly team environment where people genuinely care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed