Content Strategist

Liberty Mutual Insurance

1d • Hybrid

About The Position

UX Content Designer - UX Product Design Team - Small Commercial Quoting Experience This position will have hybrid in-office requirements if you are located within 50-miles of Portsmouth (NH), Boston (MA), Seattle (WA) or Plano (TX). Join the User Experience organization at Liberty Mutual! The User Experience organization is on a mission to create extraordinary digital experiences that position our company to win with our customers, agents, and prospects. We strive to provide the best digital quoting, customer service, and claims experiences in the industry, delivering innovative solutions that exceed consumer and agent expectations. About the team You’ll join a 60+ person UX organization consisting of kind and talented product designers, content designers, and UX developers. About this role We’re looking for a UX Content Designer to join our UX Product Design team to support the optimization of our agent-facing Small Commercial legacy quoting experiences. You will provide dedicated content design support to create best-in-class digital tools for power users, aimed at increasing agent efficiency, improving satisfaction, and reducing expenses and tech costs. You’ll also benefit from the support of our content community of practice, where you can exchange ideas and learn from other content design practitioners.? You'll experience a degree of autonomy as you support individual product team(s), while also being a part of a mature UX team collaborating with product designers and user researchers. In this role you will work with business owners, engineers, and product owners to understand the business vision and objectives. You will collaborate daily with the broader team to deliver content solutions that meet user needs and business goals.

Requirements

• You have a Bachelor's degree in English, Communications, Journalism or a related field, or equivalent work experience.
• You have a strong attention for detail and enjoy working collaboratively on large projects while giving and taking feedback from both junior and senior design partners.
• You have experience working on design teams with a proven track record of successfully delivering content for external-facing digital applications.
• You have supported multiple agile software engineering teams in a scrum methodology environment.
• You know how to employ content design and strategy methods and tools like content audits, competitive assessments, quantitative analysis, design thinking exercises, user research, persona development, etc.
• You’re analytical, and you love to synthesize complex information.
• You have a portfolio of written work that demonstrates creativity, problem solving, business impact, and results.
• 3-5 years of relevant experience.
• As typically acquired through a Bachelor`s degree in English, Communications, Journalism or related field or equivalent experience and 2+ years of experience in a related field
• Experience leading content initiatives from ideation through implementation
• Exposure to human-centered design practices and product development methodologies
• Strong attention to detail and ability to manage multiple projects simultaneously
• Exceptional written and oral communication skills
• Comfortable interacting with all levels of the company
• Ability to present projects and status reports
• Strong relationship building, networking, and collaboration skills

Responsibilities

• Work in an agile environment. You’ll partner closely with product owners, product designers, and engineers, as well as other content designers, marketers, analysts, and researchers.
• Identify content opportunities. You’ll use content design and strategy methods to find ways to improve the user experience through information architecture and the use of language.
• Write concise, effective content. Your writing will adhere to guidelines for tone and voice, follow established standards and use language best practices for the given channel/medium.
• Continuously seek and integrate user feedback. You’ll evaluate UX effectiveness and determine where and how to optimize content.
• Coordinate across multiple projects and workstreams. You’ll learn a complex product ecosystem and collaborate with other teams to ensure a seamless experience for the user.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees