Content Specialist

Staples Retail • Framingham, MA

6h

About The Position

Staples is business to business. You’re what binds us together.
Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We are inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.
What you’ll be doing:
Support product content for all skus - this includes daily population of product and continual improvement of existing products within your assigned category
Support and publish on-time and best in class website product content to coincide with product launches, catalogs, flyers, and online product promotions
Maintain product hierarchies, product attributes, cross-sell opportunities, and keywords
Partner with Content Providers, Merchandising, Assortment Management, Marketing, and Product Vendors to gain product knowledge and improve site content
Work with Marketing, Merchandising, and Vendors to support online programs
Become a Subject Matter Expert in your category for content
Deliver periodic and ad hoc reports for your category
Identify opportunities to improve processes
Act as a point person for other teams regarding content issues

Requirements

• Outstanding written and verbal communication, and interpersonal skills
• Ability to work closely & directly with the Category Managers and the Key Suppliers
• Customer service focus to ensure our customers have a positive online experience
• Strong analytical skills and problem-solving abilities
• Creative thinking
• Detail oriented and intrinsically motivated
• Ability to handle multiple projects and tasks, prioritize workload, and deliver on-time
• 2+ years of related experience in content development or product marketing.
• Solid working knowledge of Microsoft Office especially Excel experience

Nice To Haves

• Bachelor’s Degree or equivalent work experience
• Experience with eCommerce product web content and Content Management Systems
• Merchandising, marketing, or business management background

Responsibilities

• Support product content for all skus - this includes daily population of product and continual improvement of existing products within your assigned category
• Support and publish on-time and best in class website product content to coincide with product launches, catalogs, flyers, and online product promotions
• Maintain product hierarchies, product attributes, cross-sell opportunities, and keywords
• Partner with Content Providers, Merchandising, Assortment Management, Marketing, and Product Vendors to gain product knowledge and improve site content
• Work with Marketing, Merchandising, and Vendors to support online programs
• Become a Subject Matter Expert in your category for content
• Deliver periodic and ad hoc reports for your category
• Identify opportunities to improve processes
• Act as a point person for other teams regarding content issues

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level