Content Specialist
About The Position
HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com Location: Remote(Preferably West Coast) Purpose of the Role: The Content Specialist is responsible for the delivery of customized pre-sales support to school customers in collaboration with their sales partners. Pre-sale support ranges from sales presentations to live software demonstrations, teaching model lessons, producing recorded videos, supporting sales pilots and engaging in customer conversations.
Requirements
- Bachelor's Degree is a minimum with Graduate Degree preferred.
- Five years of K-12 teaching experience (Math K-8 highly preferred).
- Strong communication, collaboration and persuasive presentation skills required.
- Digital literacy with Google Suite, Microsoft Office Suite, Zoom and Camtasia.
- Highly organized and able to transfer strategies into actions that deliver results.
- Work from home office, irregular hours including some weekends, and travel extensively 50%+: driving and flying.
- Lift and move up to 30 lbs. on a regular basis.
- A valid driver's license and clear driving record.
Nice To Haves
- Bilingual is highly advantageous.
Responsibilities
- Collaborate with Account Executives, Solution Support Group Directors, and peers, to customize the sales message with awareness of customer needs, campaign issues, and competitive knowledge.
- Explore customer needs for education solutions.
- Deliver virtual and onsite pre-sales product presentations and platform demonstrations tailored to customer and sales needs using multiple platforms and software.
- Handle customer questions and overcomes objections.
- Demonstrate product knowledge to position products in a way that reflects product strengths while aligning with market issues, curriculum trends, and customer needs.
- Utilize knowledge of competitors’ products to enhance product positioning in HMH product demonstrations.
- Provide initial training and ongoing support for sales pilots.
- Deliver data driven customer presentations to support the Customer Success team in driving annual renewable revenue when requested.
- Expertise with Zoom, PPT, Teams and onsite product/lesson demonstrations.
- Learn to create Camtasia videos to support Request For Proposal.
- Ready to learn Salesforce and other HMH software programs as required.
- Demonstrate understanding of assigned disciplines including core and supplemental products as well as pedagogy and technology associated with assigned HMH products.
- Learn multiple content areas as requested by Director.
- Learn data driven instructional exploration techniques to support the sales and Customer Success teams when requested.
- Project work as assigned.
- Utilize AI to enhance workplace and customer account performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
