Content Services Associate

Hearst • New York, NY

9d • $58,000 - $70,000 • Hybrid

About The Position

Join a team that helps power the digital backbone of iconic global media brands. As a Content Services Associate, you'll ensure all content in our digital asset management (DAM) system is accurate, accessible, and optimized—playing a key role in driving operational excellence across markets. Hearst Magazines' portfolio of more than 30 iconic brands in the U.S.—including Cosmopolitan, ELLE, Esquire, Good Housekeeping, Harper's BAZAAR, and Popular Mechanics —inspires, entertains, and builds new and bold experiences for an engaged and growing audience across digital, video, social and print, reaching nearly 130 million readers and site visitors each month. With sophisticated content creation, cutting-edge technology, and industry-leading data capabilities, we make media and products that move people across all platforms. We are a global media company that publishes nearly 200 magazine editions and 175 websites around the world—and together, we are shaping what's next.

Requirements

• 3+ years of experience in content operations, digital asset management, or a related field within media
• Proficiency with Digital Asset Management systems; familiarity with Orange Logic is a plus
• Understanding of metadata standards, file formats, and DAM best practices
• Strong customer service mindset—responsive, solutions-oriented, and focused on DAM adoption
• Organized, detail-oriented, and skilled in time management
• Team-oriented communicator who thrives in collaborative environments
• Ability to translate technical concepts into clear, accessible guidance for users
• Quick learner with the ability to adapt to evolving tools and workflows
• Passion for optimizing creative workflows and supporting content teams

Responsibilities

• Evaluate incoming digital assets from multiple pipelines for accuracy, consistency, and completeness
• Monitor production schedules and go-live timelines to ensure on-time delivery
• Tag and organize digital assets to enhance searchability and support automation efforts
• Troubleshoot technical issues, document bugs, and contribute suggestions for feature improvements
• Onboard and support users across departments—resolving access issues and offering training that drives adoption
• Partner with content creators to ensure metadata accuracy and compliance with standards during DAM uploads
• Collaborate with cross-functional teams to identify and resolve workflow inefficiencies across connected systems

Benefits

• Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
• Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
• Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
• Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
• Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
• Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed