CONTENT QUALITY CONTROL ANALYST

HC3 • Irondale, AL

5d • Remote

About The Position

The Content Quality Control Analyst is crucial for ensuring the quality of all documents we create for our clients. The purpose of this role is to meticulously review and validate that all statements, notices, and letters accurately reflect the data provided by our clients. By doing so, the analyst guarantees the integrity of our company's output, which is paramount for our clients' operational and regulatory compliance. The desired outcome is flawless document delivery that enhances our clients' trustworthiness and provides their customers with clear, accurate financial information, ultimately leading to increased client confidence and strengthened customer relationships.

Requirements

• Exceptional attention to detail with a keen eye for numerical and data-driven inconsistencies
• Strong analytical and problem-solving skills to identify root causes of data and formatting errors
• Excellent communication skills, both written and verbal, for providing clear, actionable feedback to technical and operational teams
• Proven ability to manage multiple projects simultaneously while maintaining a high level of accuracy under tight deadlines
• Proficiency with data processing tools and document composition software
• A strong sense of ownership and accountability for the integrity and quality of document outputs
• Able to work independently and as part of a team in a secure and regulated environment
• Understanding of financial documents and data handling principles
• Bachelor's Degree in computer science, software engineering, information technology related field or 3 years of relevant experience
• Experience with Jira and/or other ticketing system
• Familiar with various standard file structures such as CSV, XML, and JSON
• Experience with PDF tools
• Fluency in English with excellent written and verbal communication skills

Nice To Haves

• Experience managing projects and holding people accountable
• Demonstrable experience with both manual and automated testing
• Basic understanding of SQL and relational data
• Experience with various scripting languages such as JavaScript or Powershell
• Experience with Quadient Inspire/GMC composition tools

Responsibilities

• Document and conduct thorough quality assurance reviews of document workflow outputs to ensure they accurately reflect the provided data.
• Coordinate with other teams to troubleshoot issues, develop effective quality assurance processes, and continually improve overall test strategy.
• Verify factual accuracy, formatting, and compliance with client-specific and regulatory requirements, meticulously identifying and reporting errors.
• Ensure all dynamic content, variables, and data fields are correctly populated and function as intended within the document templates.
• Develop and maintain comprehensive quality checklists, process documentation, and explore automation to standardize the review process, ensure consistency, and increase testing efficiency.
• Stay informed of industry best practices and regulatory changes in financial document processing to continuously improve our QA/QC procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees