Chuk | Content Coordinator

ChukMedia•New York, NY

3d•Hybrid

About The Position

ChukMedia is looking for a new team member to join our growing health &wellness marketing team for a hybrid role existing with our Client Partnerships and ProjectManagement teams to lead content submissions, review and approval processes with ourteams and clients.

Requirements

1-3 years in an agency or content management environment, fully understanding social and digital media content best practices and capable of understanding and operating within clients’ own regulatory and compliance requirements.
Operate in a collaborative, solutions-oriented manner, understanding how your role fits within the larger organization and respective departments (Creative, Media, Analytics). Practicing Vayner principles and empathy in all internal and client interactions.
Be a self-starter who creates systems to stay organized, completes work with minimal mistakes, and is accountable for personal behavior and company culture.
Demonstrate curiosity to further professional growth, remaining flexible and open-minded to feedback and unforeseen situations.

Responsibilities

Manage client content review systems and tools, specifically Veeva Vault, to submit social media, digital, photo, video, and audio content in a timely and in an accurate manner.
Maintain ownership of internal batch trackers, client records, and communications to keep all stakeholders updated daily on the status of submissions, reviews, and approvals.
Manage the feedback and revision process by sharing detailed client feedback across agency documentation and coordinating next steps with Creative, Strategy, Project Management, and Client Partnerships teams.
Lead agenda setting, content prioritization, and weekly discussions with clients and internal teams for content reviews.
Manage ongoing workstreams related to content submissions and approvals, ensuring the team tracks to internal and client deadlines while identifying potential blockers.
Responsible for QAing posts, decks, and communications prior to submission, and ensuring assets are trafficked to the appropriate destinations upon approval.
Develop timelines for small projects, maintain the organization of creative files, and ensure task assignments in tools like ClickUp/Workfront are accurate.
Organize and lead team meetings (e.g., standups, content reviews), ensuring agendas are prepared, notes are captured, and action items are shared with clients.
Develop strong relationships with junior clients and content review teams, anticipating their needs and resolving issues timely.
Understand agency and brand strategy to effectively represent concepts during review discussions and ensure deliverables align with brand guidelines.
Utilize various communication tools (Slack, email, decks) with empathy and clarity, leading coordination efforts for content submissions with support from AE and PM leadership.
Liaise with strategy and analytics to ensure timely delivery of reports and provide updates to leadership regarding submission efficiencies and process improvements.