Content Operations Specialist (Consumer Service)

Nintendo • Redmond, WA

244d • $37 - $59 • Onsite

About The Position

Nintendo of America Inc. is seeking a Content Operations Specialist to work with project teams to update and optimize content management systems. This role involves coordinating, developing, and maintaining content delivery workflows across cross-functional teams, ensuring timely delivery and updates that align with editorial calendars, marketing campaigns, and service support needs. The specialist will establish, oversee, and analyze content production workflow processes and priorities, lead the planning, implementation, and execution of content projects, and drive continuous process improvement to optimize systems and increase productivity. Additionally, the role includes identifying, leading, and collaborating with stakeholders to implement workflow governance and enable scalable content operations across multiple channels and teams. The specialist will support initiatives such as marketing promotions, service announcements, knowledge base updates, and other content campaigns, analyze content performance data to identify opportunities for improvement, and lead operational coordination across internal departments. Proofreading copy, verifying content specifications, and supporting quality control for digital content across platforms are also key responsibilities.

Requirements

• Minimum of five (5) or more years of related experience.
• Strong communication and presentation skills.
• Strong problem-solving skills.
• Ability to work in a fast-paced, highly confidential environment with fluctuating priorities and deadlines.
• Experience with execution of complex programs and projects.
• Experience with workflow process improvement (identification and solutions).
• Acute attention to detail.
• Excellent PC Skills.
• Experience with project management tools a plus (Jira, Redmine, Smartsheet).
• Video Games industry experience a plus.
• E-commerce experience a plus.
• Undergraduate degree in a related field, or equivalent experience.

Responsibilities

• Update and optimize content management systems.
• Coordinate, develop, and maintain content delivery workflows across cross-functional teams.
• Establish, oversee, and analyze content production workflow processes and priorities.
• Lead the planning, implementation, and execution of content projects.
• Drive continuous process improvement to optimize systems and increase productivity.
• Identify, lead, and collaborate with stakeholders to implement workflow governance.
• Support marketing promotions, service announcements, knowledge base updates, and other content campaigns.
• Analyze content performance data to identify opportunities for improvement.
• Lead operational coordination across internal departments.
• Proofread copy, verify content specifications, and support quality control for digital content.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Potential for a semi-annual discretionary performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree