Content Operations Associate

Disney • Glendale, CA

75d • $71,000 - $95,100

About The Position

Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. As a part of the Content Platforms & Operations - Solutions & Data Management team, the Content Operations Associate will be responsible for managing publication of content availability and content metadata, consumer-facing content experience management and service restoration across our iconic brands, including Walt Disney Animation Studios, Walt Disney Pictures, Marvel Studios, Lucasfilm, Pixar, Disney Branded Television, National Geographic, 20th Century Studios, Searchlight Pictures and more. You will be responsible for assisting in the testing, adoption, and management of workflow solutions to operational challenges pertaining to the content supply chain data such as video-on-demand content, promotional content and content metadata.

Requirements

• 3 years operations experience, preferably in Digital Media and Entertainment, or other relevant/related experience
• Ability to work evening shift (i.e. 5:00 pm PDT to 2:00 am PDT)

Nice To Haves

• Outstanding communication skills and the ability to effectively present requirements, challenges and solutions across internal and external teams and partners
• Ability to deliver incredibly high quality results in a heavy multitasking environment with strong attention to details and focus on data quality and accuracy
• A personal affinity for the brands and franchises of The Walt Disney Company
• Demonstrated problem solving skills
• Productivity applications experience (MS-Office, MS Excel, MS Teams, Google Docs, Google Sheets etc.)
• A basic understanding and/or experience with data analytic tools and languages (SQL, Databricks, Snowflake, Looker etc.)
• Experience with project management and collaboration tools such as Smartsheet, Confluence, JIRA, and Airtable
• Experience with XMLs, Web, JavaScript

Responsibilities

• Perform operational review, validation, and publication of streaming content availability and content metadata to Disney owned and operated direct-to-consumer (DTC) platforms
• Perform day-to-day technical operations support, including triage and troubleshooting of complex operational issues, run point on escalations and resolve requests
• Provide support for urgent and immediate content takedown or sunrise procedures (on-shift/off-hours support)
• Respond to and de-escalate inbound escalations (tickets) in a timely manner
• Create and maintain operational reporting that helps identify pre-sunrise media and metadata errors including JIRA and remediation metrics
• Triage and manage JIRA tickets including collaborating with Servicing teams to ensure the timely and efficient remediation of issues in JIRA

Benefits

• Medical benefits
• Financial benefits
• Bonus and/or long-term incentive units may be provided as part of the compensation package

What This Job Offers

• Job Type: Full-time
• Industry: Motion Picture and Sound Recording Industries
• Education Level: Bachelor's degree