Content Operations Associate

Roku • Austin, TX

13d • Hybrid

About The Position

As a Content Operations Associate (Pre‑Production), you’ll operate with significant autonomy within Programming Operations, serving as the primary contact for partners with large or complex content libraries. You’ll configure, monitor, and optimize automated workflows that ingest, transform, validate, and publish video packages to the Roku platform. You’ll own documentation, drive cross‑functional communication, and partner with Systems Operations to triage bugs, ship features, and improve performance. This role suits a highly organized operator who can navigate ambiguity, make data‑informed tradeoffs, and improve processes at scale. This role is a hybrid position. In office Monday - Thursday with the option to work from home on Friday.

Requirements

• 2-4+ years in content operations within video/OTT/OVP or adjacent media delivery environments.
• Hands‑on experience troubleshooting workflow exceptions across ingest, metadata, media, and timed text.
• Familiarity with streaming media tech: transcoding, file formats/containers, codecs, DRM, captions/subtitles, CDN concepts.
• Working knowledge of metadata schemas and tooling: XML/JSON, MovieLabs/EMA; comfort reading/editing manifests.
• Solid understanding of video QC principles (e.g., loudness, frame rate, color space, subtitle timing).
• Strong written and verbal communication; able to translate technical detail for non‑technical audiences.
• Proven ability to manage multiple projects, prioritize against SLAs, and maintain exceptional attention to detail.
• Experience with digital distribution systems, MAM/DAM, and orchestration tools.
• Familiarity with APIs; basic scripting in Python or JavaScript for data wrangling, API calls, or light automation.
• Experience with JIRA/Confluence, Looker/Mode/Tableau, and log analysis tools.

Nice To Haves

• Spanish proficiency (verbal and written) or another second language.
• Knowledge of accessibility standards (FCC/ADA/WCAG) and regional compliance for captions/ratings.
• Experience with AVOD/FAST workflows, EPG/playlist generation, content rights windowing.
• Comfort with Git and CI/CD concepts for operational tooling.

Responsibilities

• Partner management Lead external calls with key partners; translate requirements into ingest/metadata/packaging specs. Manage onboarding and change requests; set and maintain SLAs and expectations.
• Workflow ownership Configure, maintain, and continuously improve pre‑production workflows (ingest, validation, transformation, packaging, publishing). Design and tune automated checks for metadata, timed text, artwork, and media QC; manage exception queues and escalation paths.
• Documentation and enablement Author and maintain SOPs, runbooks, partner implementation guides, and API/use‑case docs; ensure version control and discoverability. Create training materials and deliver enablement sessions for internal teams and partners.
• Quality and reliability Collaborate with Systems/Engineering to file and prioritize defects, verify fixes, and roll out new features. Identify bottlenecks and propose tooling or process changes; lead small pilots and document outcomes.
• Cross‑functional collaboration Coordinate with Acquisitions, Content Programming, Marketing, Legal, and Business Operations to align timelines and deliverables. Support content launches and promotional beats, ensuring assets and metadata are platform‑ready.
• Reporting and insights Define, track, and report operational KPIs (SLA adherence, first‑time‑right rate, exception rate, time‑to‑publish). Analyze failure modes; drive corrective/preventive actions (CAPA) and communicate findings to stakeholders.

Benefits

• Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families.
• Our comprehensive benefits include global access to mental health and financial wellness support and resources.
• Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).
• Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed