Content Operations and Delivery Vice President

JPMorganChase • San Antonio, TX

6d

About The Position

Make the content that moves the business—at speed, at scale, and with confidence. As Vice President of Content Operations and Delivery, you will set the strategy and operating model that turns complex ideas into clear, consistent, compliant messaging across channels. You will modernize how we create, govern, and reuse content—leveraging artificial intelligence responsibly, with human review and auditability built in. If you thrive in ambiguity and love building high-performing teams and durable systems, this is an opportunity to shape how our organization communicates. As Vice President of Content Operations and Delivery, you will define and drive the strategic vision for content, ensuring alignment with organizational objectives and regulatory standards. You will serve as a dynamic leader, adept at influencing stakeholders, managing change, and translating complex concepts into clear, compelling narratives. Your expertise will enable you to navigate ambiguity, prioritize multiple high-impact initiatives, and foster strong partnerships across the business, while leading and developing a high-performing content authoring team.

Requirements

• 7+ years of communications experience; bachelor’s degree in communications, journalism or public relations
• Demonstrated ability to develop and execute comprehensive content strategies that effectively engage and influence key audiences.
• Superior writing, editing, and verbal communication skills, with a keen eye for detail and a talent for visual storytelling.
• Proven track record of delivering high-quality, accurate content under tight deadlines.
• Exceptional interpersonal and relationship-building skills, with the ability to collaborate effectively across all levels of the organization and with external stakeholders.
• Outstanding organizational and project management abilities, with experience overseeing multiple high-priority initiatives in a dynamic, fast-paced environment.
• Self-motivated, adaptable, and able to thrive in a rapidly changing landscape.
• Strong analytical and strategic thinking skills, with a proactive approach to problem-solving and decision-making.
• Creative mindset with a passion for innovation and continuous improvement in content creation tactics and channels.
• Exemplary judgment, resourcefulness, and a commitment to upholding the highest standards of integrity and professionalism.
• Experience with metadata / taxonomy management, content modeling, and structured authoring.

Nice To Haves

• Hands‑on experience designing or using AI / agentic workflows with clear guardrails, prompt standards, and evaluation.

Responsibilities

• Serve as a trusted strategic advisor to senior leadership, providing expert counsel on content strategies, messaging, and best practices to advance business goals.
• Lead the development and execution of initiatives to enhance the clarity, accessibility, and impact of business content for diverse audiences, including both human and digital consumers.
• Promote the adoption of AI-powered tools for content creation, analytics, and audience engagement, oversee upskilling to maximize benefits while maintaining human‑in‑the‑loop standards and auditability.
• Design and maintain an atomized content model and reusable component library (templates, snippets, structured authoring) to enable rapid updates, personalization, and multi‑channel delivery.
• Operationalize agentic workflows with human‑in‑the‑loop review, model evaluation, and audit trails to safely automate drafting, QA, and distribution.
• Own metadata and taxonomy governance to ensure content is structured, discoverable, compliant, and machine‑readable across channels and systems.
• Establish and monitor key performance indicators to assess content effectiveness, leveraging insights to continuously refine strategies and maximize engagement.
• Inspire, mentor, and manage a high-performing content author team, fostering a culture of collaboration, innovation, and inclusion.
• Oversee the creation, maintenance, and governance of documentation and knowledge management resources to support organizational objectives.
• Ensure rigorous compliance with regulatory, legal, and audit requirements, as well as adherence to internal standards for writing, publishing, and brand voice.
• Champion a culture of continuous improvement by integrating industry best practices, emerging technologies, and innovative approaches into all aspects of content.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees