Content Moderation Policy Manager

eBay • Salt Lake City, UT

8d

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. The eBay Content Moderation team is responsible for ensuring user generated content on the site conforms to our policies. Using an intricate knowledge of the eBay platform we work cross functionally to minimize the occurrences of policy violating content and address users that are consistently problematic. We also enforce specific seller policies aimed to prevent sellers from abusing the trust our buyers place in the eBay platform. We maintain and improve our sellers’ experiences by managing these areas and help push eBay to the next level. What you will do: Transform data into insight & recommended actions for driving change in business results Provide global business thought leadership Engage with global analytics teams to quantify and prioritize impacts to user experience Ability to navigate through complex systems/processes to improve overall user trust Engage with sellers to extract feedback and incorporate into policies and processes Define policy while understanding impacts of enforcement What you will bring: This role is focused on inspiring change & better decisions, through rigorous truth seeking & actionable synthesis. Successful candidates will offer a strategic perspective, sound business judgment, strong analytical capabilities, and a collaborative working style – all that with a roll-up-the-sleeves, action-oriented mindset – to have impact in our fast-paced never-boring environment. They will possess strong intellectual curiosity, and a passion for achieving practical business impact. Skills in quantitative analysis, problem definition, synthesis & recommendation development will be critical. Successful candidates will have exceptional interpersonal skills, initiative, integrity.

Requirements

• Exceptional business judgment and quantitative analytic ability
• Strong communication skills and experience distilling and presenting complex quantitative financial analysis into productive recommendations.
• Intellectual curiosity, passion for problem-solving, and comfort with ambiguity.
• Ability to thrive in a cross-functional environment while juggling multiple responsibilities.
• Excellent written, verbal and interpersonal communication skills with the ability to communicate and influence with all levels in the organization in a clear, timely and effective manner.
• Familiarity with SQL or other data accessing/manipulation/computational tools or proven ability to use data for business outcomes will be a benefit.
• Strong promoter of diversity and inclusion as a natural way of conducting business.
• 5+ years of experience in policy management or related field.

Nice To Haves

• Familiarity with SQL or other data accessing/manipulation/computational tools or proven ability to use data for business outcomes will be a benefit.

Responsibilities

• Transform data into insight & recommended actions for driving change in business results
• Provide global business thought leadership
• Engage with global analytics teams to quantify and prioritize impacts to user experience
• Ability to navigate through complex systems/processes to improve overall user trust
• Engage with sellers to extract feedback and incorporate into policies and processes
• Define policy while understanding impacts of enforcement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed