Content Management Associate

Wolters Kluwer • Kennesaw, GA

9d • Remote

About The Position

Overview of Job Description - Content Management Associate Activities include learning the full line of ATX and TaxWise products; managing customer requests; acquiring and designing new forms for Wolters Kluwer tax software; identifying and implementing changes to existing forms; updating database information based on those changes, researching state specifications, and attaching files to the appropriate location in the Forms Database, serving as a liaison between developers and regulatory agencies; providing quality assurance; and securing approval for forms from federal and state agencies. Specific Duties and Responsibilities: Learns full line of ATX and TaxWise products including features, benefits, intended use, value proposition, and competitive position in order to effectively serve clients by attending and engaging fully in product training sessions; researching and learning how the products fit into customers' processes and contribute to their business performance; and developing awareness and basic knowledge of other WK products within separate divisions. Designs new forms for Wolters Kluwer tax software based on agency additions by using spreadsheet like tools to develop forms; ensuring consistency of content with federal, state and local tax forms and specifications; determining form layout, font, and other characteristics; determining size and arrangement of material and copy; ensuring printed form aligns with agency specifications; and maintaining archives of previous work. Identifies and implements changes to existing forms by analyzing form design requirements and detailed specifications; comparing the current and prior year forms to identify differences; researching federal, state and local websites and specifications; generating barcodes for forms according to government specifications; and revising forms per standards and specifications. Serves as liaison between developers and regulatory agencies by logging developer questions in division database; researching developer questions; contacting regulatory agencies to obtain answers to more complex questions; identifying and obtaining new forms for incorporation into Wolters Kluwer software; entering detailed regulatory responses in a database; and communicating findings and results to the development team. Provides quality assurance by reviewing and verifying forms; comparing new forms to existing forms to identify errors; reviewing form revision dates to verify revisions are current; proofreading forms; resolving errors or issues with forms; identifying and communicating system bugs; and testing forms to ensure correct design. Secures approval from federal or state agencies for the reproduction of forms for incorporation into tax software by compiling form packets for submission to approving agencies; generating blank forms or completing forms for submission; mailing, emailing, or faxing forms to various agencies; following up with the agency OTHER DUTIES Manages time and resources effectively, responsible, and goal oriented. Communicates with Leadership and collaborate with colleagues to exchange information. Performs other duties as requested by Manager or Leadership Team.

Requirements

• Minimum Education: High school diploma or GED
• Minimum Experience: at least 1 year of general office experience (onsite) and at least 1 year of previous experience working in a fully remote (working from home) environment.
• Ability to type 35 wpm with a high degree of accuracy
• Experience working in a team environment
• Basic office and organizational skills
• Strong decision-making skills and the ability to work under deadlines
• Ability to manage multiple tasks in a fast-paced and changing environment
• Strong attention to detail along with strong reading comprehension and proofreading skills
• Good problem-solving and logic skills along with strong research skills
• Excellent written and verbal communication skills
• Skilled at learning new processes and ability to retain and build upon knowledge
• Proficient computer knowledge of Windows and basic Microsoft Office Skills (Word, Excel, Outlook, etc.)

Nice To Haves

• Preferred Education: Associate's Degree in Business or related field.
• 2 years office experience in a detail-oriented role preferred
• Adobe Acrobat and PDF editing experience a plus
• Ability to work overtime as required to meet business objectives

Responsibilities

• Learns full line of ATX and TaxWise products including features, benefits, intended use, value proposition, and competitive position in order to effectively serve clients by attending and engaging fully in product training sessions; researching and learning how the products fit into customers' processes and contribute to their business performance; and developing awareness and basic knowledge of other WK products within separate divisions.
• Designs new forms for Wolters Kluwer tax software based on agency additions by using spreadsheet like tools to develop forms; ensuring consistency of content with federal, state and local tax forms and specifications; determining form layout, font, and other characteristics; determining size and arrangement of material and copy; ensuring printed form aligns with agency specifications; and maintaining archives of previous work.
• Identifies and implements changes to existing forms by analyzing form design requirements and detailed specifications; comparing the current and prior year forms to identify differences; researching federal, state and local websites and specifications; generating barcodes for forms according to government specifications; and revising forms per standards and specifications.
• Serves as liaison between developers and regulatory agencies by logging developer questions in division database; researching developer questions; contacting regulatory agencies to obtain answers to more complex questions; identifying and obtaining new forms for incorporation into Wolters Kluwer software; entering detailed regulatory responses in a database; and communicating findings and results to the development team.
• Provides quality assurance by reviewing and verifying forms; comparing new forms to existing forms to identify errors; reviewing form revision dates to verify revisions are current; proofreading forms; resolving errors or issues with forms; identifying and communicating system bugs; and testing forms to ensure correct design.
• Secures approval from federal or state agencies for the reproduction of forms for incorporation into tax software by compiling form packets for submission to approving agencies; generating blank forms or completing forms for submission; mailing, emailing, or faxing forms to various agencies; following up with the agency
• Manages time and resources effectively, responsible, and goal oriented.
• Communicates with Leadership and collaborate with colleagues to exchange information.
• Performs other duties as requested by Manager or Leadership Team.

Benefits

• Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
• Full details of our benefits are available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees